A year of reflection in tech

“Where our culture of broadcast media once catered to the center and traded on trust, the age of social media thrives on contagious, memetic ideas replicating via network effects.”

This year, media reckoned with technology’s power over its audience relationships and business model. The climax, a November surprise that technology’s power may have enabled an alternate disinformation reality to influence our election, is unlike any we imagined. In response, the media industry has rallied fiercely to remind of its critical role in holding truth to governmental power. The coming year will be technology’s turn to acknowledge media as that essential pillar of democracy.

erin-pettigrewIn the last few decades of internet growth, technology’s democratization of global media has been a mostly positive force against information asymmetry. It has revealed unheard knowledge, empowered new voices, awakened societies, and assembled communities. In addition to giving voice to individuals, technology has increased the reach and immediacy of traditional media companies and enabled the founding of new, digital ones.

Expectedly, the democratization of media by social and publishing platforms has unearthed disruptive actors and discordant views. Where our culture of broadcast media once catered to the center and traded on trust, the age of social media thrives on contagious, memetic ideas replicating via network effects. In oppressed countries, this opportunistic channel enables needed protest to rise from the everyman. In established democracies, it can be rapidly gamed toward destabilization. For technology companies who vow neutrality in their support of all the world’s voices and governing systems that two-headed dilemma is a difficult one. But technology’s values — openness, connectedness, and the individual voice — show they seek to protect the mantle of democracy.

Notably, social media and digital publishing distribution have barely existed longer than a decade. Within history’s long arc, we stand at the dawn of this digital communication paradigm. Now is actually the right time to establish better grounding for this powerful new media infrastructure. While global technology platforms occupy an unusual confluence of corporate and civic duty, it is consistent with both obligations that they work toward stabilizing platform weaknesses against community manipulation.

Technology companies have provided some initial response in this vein, but the continued impact and spread of disinformation alongside trusted media and well intended individuals suggests more is needed. The ask is most decidedly not for censorship but instead for stronger, abler enforcement of their own community standards. This must be the year that technology platforms internally reflect upon their civic responsibility and remember along with it the value of trusted media in society. While they may owe the media industry little in business terms, they owe their existence to a healthy public discourse.

The burden of ensuring media’s place as the fourth estate, that vital check against governmental power, falls on media companies to act, technology disruptors to support, and government leaders to respect.

In 2017, media must act and already is. Now technology must support. But government respect? Don’t count on it.

Erin Pettigrew is a media and tech consultant.

Doris Truong   Connecting with diverse perspectives

Alberto Cairo   Communicating uncertainty to our readers

Dhiya Kuriakose   The year of digital detoxing

S.P. Sullivan   Baking transparency into our routines

Juliette De Maeyer and Dominique Trudel   A rebirth of populist journalism

Sarah Marshall   Focusing on the why of the click

Sara M. Watson   There is no neutral interface

Anita Zielina   The sales funnel reaches (and changes) the newsroom

Mary Walter-Brown   Getting comfortable asking for money

P. Kim Bui   The year journalism teaches again

Ståle Grut   The battle for high-quality VR

Corey Ford   The year of the rebelpreneur

Ole Reißmann   Un-faking the news

Andrew Ramsammy   Rise of the rebel journalist

Renée Kaplan   Pure reach has reached its limit

Tim Griggs   The year we stop taking sides

Richard Tofel   The country doesn’t trust us — but they do believe us

Ken Schwencke   Disaggregation and collection

Julia Beizer   Building a coherent core identity

Christopher Meighan   Unlocking a deeper mobile experience

Vivian Schiller   Tested like never before

Ryan McCarthy   Platforms grow up or grow more toxic

Amy O'Leary   Not just covering communities, reaching them

Robert Hernandez   History will exclude you, again

Liz McMillen   The year of deep insights

Ariane Bernard   Better data about your users

Steve Henn   The next revolution is voice

Katie Zhu   The year of minority media

Ashley C. Woods   Local journalism will fight a new fight

Asma Khalid   The year of the newsy podcast

Eric Nuzum   Podcasting stratifies into hard layers

Aja Bogdanoff   Comments start pulling their weight

Helen Havlak   Chasing mobile search results

Tim Herrera   The safe space of service journalism

Kawandeep Virdee   Moving deeper than the machine of clicks

David Skok   What lies beyond paywalls

Kathleen Kingsbury   Print as a premium offering

Emi Kolawole   From empathy to community

Nicholas Quah   Podcasting’s coming class war

Maria Bustillos   “It’s true — I saw it on Facebook”

Carrie Brown-Smith   We won’t do enough

Lee Glendinning   A call for great editing

Emily Goligoski   Incorporating audience feedback at scale

Margarita Noriega   From pinning tweets to tweeting pins

Swati Sharma   Failing diversity is failing journalism

Jonathan Stray   A boom in responsible conservative media

Trushar Barot   API or die

Juan Luis Sánchez   Your predictions are our present

Amy Webb   Journalism as a service

Dan Gillmor   Fix the demand side of news too

Pablo Boczkowski   Fake news and the future of journalism

Javaun Moradi   What can we own?

Bill Keller   A healthy skepticism about data

Guy Raz   Inspiration and hope will matter more than ever

Jim Friedlich   A banner year for venture philanthropy

Mark Armstrong   Time to pay up

Valérie Bélair-Gagnon   Truthiness in private spaces

Nathalie Malinarich   Making it easy

Alexis Lloyd   Public trust for private realities

Laura E. Davis   Show your work

Molly de Aguiar   Philanthropists galvanize around news

Matt Waite   The people running the media are the problem

Matt Karolian   AI improves publishing

Rubina Madan Fillion   Snapchat grows up

Dannagal G. Young   The return of the gatekeepers

Michael Oreskes   Reversing the erosion of democracy

Sue Schardt   Objectivity, fairness, balance, and love

Sarah Wolozin   Virtual reality on the open web

Mathew Ingram   The Faustian Facebook dance continues

Alice Antheaume   A new test for French media

Tracie Powell   Building reader relationships

Jonathan Hunt   Measurement companies get with the times

Taylor Lorenz   “Selfie journalism” becomes a thing

Sam Ford   The year we talk about our awful metrics

Coleen O'Lear   Back to basics

Felix Salmon   Headlines matter

Errin Haines   Chaos or community?

Melody Kramer   Radically rethinking design

Mario García   Virtual reality on mobile leaps forward

Amie Ferris-Rotman   Вслед за Россией

Andrea Silenzi   Podcasts dive into breaking news analysis

Tressie McMillan Cottom   A path through the media’s coming legitimacy crisis

Annemarie Dooling   UGC as a path out of the bubble

Cory Haik   Navigating power in Trump’s America

Francesco Marconi   The year of augmented writing

Nushin Rashidian   A rise in high-price, high-value subscriptions

Andy Rossback   The year of the user

Dan Colarusso   Let’s make live video we can love

David Weigel   A test for online speech

Erin Millar   The bottom falls out of Canadian media

Burt Herman   Local news gets interesting

Mike Ragsdale   A smarter information diet

Ernst-Jan Pfauth   Earn trust by working for (and with) readers

Jon Slade   Trusted news, at a premium

Priya Ganapati   Mobile websites are ready for reinvention

Scott Dodd   Nonprofits team up for impact

Umbreen Bhatti   A sense of journalists’ humanity

Michael Kuntz   Trust is the new click

Carla Zanoni   Prioritizing emotional health

Mary Meehan   Feeling blue in a red state

Ray Soto   VR moves from experiments to immersion

Olivia Ma   The year collaboration beats competition

Adam Thomas   The coming collaboration across Europe

Cindy Royal   Preparing the digital educator-scholar hybrid

Millie Tran   International expansion without colonial overtones

Jeremy Barr   A terrible year for Tiers B through D

Andrew Haeg   The year of listening

Gabriel Snyder   The aberration of 20th-century journalism

Megan H. Chan   Cultural reporting goes mainstream

Keren Goldshlager   Defining a focus, and then saying no

Rachel Schallom   Stop flying over the flyover states

Reyhan Harmanci   Bear witness — but then what?

Joanne Lipman   The year of the drone, really

Caitlin Thompson   High touch, high value

Geetika Rudra   Journalism is community

Sydette Harry   Facing journalism’s history

Peter Sterne   A dangerous anti-press mix

AX Mina   2017 is for the attention innovators

David Chavern   Fake news gets solved

M. Scott Havens   Quality advertising to pair with quality content

Elizabeth Jensen   Trust depends on the details

Lam Thuy Vo   The primary source in the age of mechanical multiplication

Zizi Papacharissi   Distracted journalism looks in the mirror

Samantha Barry   Messaging apps go mainstream

Erin Pettigrew   A year of reflection in tech

Rebekah Monson   Journalism is community-as-a-service

Libby Bawcombe   Kids board the podcast train

Hillary Frey   Forests need to burn to regrow

Rasmus Kleis Nielsen   News after advertising may look like news before advertising

Mira Lowe   News literacy, bias, and “Hamilton”

Andrew Losowsky   Building our own communities

Rachel Sklar   Women are going to get loud

Tanya Cordrey   The resurgence of reach

Almar Latour   Thanks, #fakenews

Moreno Cruz Osório   The year of transparency in Brazilian journalism

Bill Adair   The year of the fact-checking bot

Laura Walker   Authentic voices, not fake news

Liz Danzico   The triumph of the small

Mandy Velez   The audience is the source and the story

Claire Wardle   Verification takes center stage