This year, media reckoned with technology’s power over its audience relationships and business model. The climax, a November surprise that technology’s power may have enabled an alternate disinformation reality to influence our election, is unlike any we imagined. In response, the media industry has rallied fiercely to remind of its critical role in holding truth to governmental power. The coming year will be technology’s turn to acknowledge media as that essential pillar of democracy.
In the last few decades of internet growth, technology’s democratization of global media has been a mostly positive force against information asymmetry. It has revealed unheard knowledge, empowered new voices, awakened societies, and assembled communities. In addition to giving voice to individuals, technology has increased the reach and immediacy of traditional media companies and enabled the founding of new, digital ones.
Expectedly, the democratization of media by social and publishing platforms has unearthed disruptive actors and discordant views. Where our culture of broadcast media once catered to the center and traded on trust, the age of social media thrives on contagious, memetic ideas replicating via network effects. In oppressed countries, this opportunistic channel enables needed protest to rise from the everyman. In established democracies, it can be rapidly gamed toward destabilization. For technology companies who vow neutrality in their support of all the world’s voices and governing systems that two-headed dilemma is a difficult one. But technology’s values — openness, connectedness, and the individual voice — show they seek to protect the mantle of democracy.
Notably, social media and digital publishing distribution have barely existed longer than a decade. Within history’s long arc, we stand at the dawn of this digital communication paradigm. Now is actually the right time to establish better grounding for this powerful new media infrastructure. While global technology platforms occupy an unusual confluence of corporate and civic duty, it is consistent with both obligations that they work toward stabilizing platform weaknesses against community manipulation.
Technology companies have provided some initial response in this vein, but the continued impact and spread of disinformation alongside trusted media and well intended individuals suggests more is needed. The ask is most decidedly not for censorship but instead for stronger, abler enforcement of their own community standards. This must be the year that technology platforms internally reflect upon their civic responsibility and remember along with it the value of trusted media in society. While they may owe the media industry little in business terms, they owe their existence to a healthy public discourse.
The burden of ensuring media’s place as the fourth estate, that vital check against governmental power, falls on media companies to act, technology disruptors to support, and government leaders to respect.
In 2017, media must act and already is. Now technology must support. But government respect? Don’t count on it.
Erin Pettigrew is a media and tech consultant.
David Skok What lies beyond paywalls
Matt Waite The people running the media are the problem
Carrie Brown We won’t do enough
Megan H. Chan Cultural reporting goes mainstream
Sarah Wolozin Virtual reality on the open web
Mary Walter-Brown Getting comfortable asking for money
Annemarie Dooling UGC as a path out of the bubble
Emi Kolawole From empathy to community
Tressie McMillan Cottom A path through the media’s coming legitimacy crisis
Errin Haines Chaos or community?
Jonathan Hunt Measurement companies get with the times
Juan Luis Sánchez Your predictions are our present
Zizi Papacharissi Distracted journalism looks in the mirror
Umbreen Bhatti A sense of journalists’ humanity
Laura Walker Authentic voices, not fake news
Ole Reißmann Un-faking the news
Tanya Cordrey The resurgence of reach
Julia Beizer Building a coherent core identity
Kathleen Kingsbury Print as a premium offering
Jonathan Stray A boom in responsible conservative media
Pablo Boczkowski Fake news and the future of journalism
Ray Soto VR moves from experiments to immersion
Richard Tofel The country doesn’t trust us — but they do believe us
Margarita Noriega From pinning tweets to tweeting pins
Michael Oreskes Reversing the erosion of democracy
Alberto Cairo Communicating uncertainty to our readers
Rachel Sklar Women are going to get loud
P. Kim Bui The year journalism teaches again
Elizabeth Jensen Trust depends on the details
Peter Sterne A dangerous anti-press mix
Dan Colarusso Let’s make live video we can love
Dhiya Kuriakose The year of digital detoxing
Gabriel Snyder The aberration of 20th-century journalism
Anita Zielina The sales funnel reaches (and changes) the newsroom
Libby Bawcombe Kids board the podcast train
Tracie Powell Building reader relationships
Ståle Grut The battle for high-quality VR
Molly de Aguiar Philanthropists galvanize around news
Dannagal G. Young The return of the gatekeepers
Ryan McCarthy Platforms grow up or grow more toxic
Mathew Ingram The Faustian Facebook dance continues
Lee Glendinning A call for great editing
Nushin Rashidian A rise in high-price, high-value subscriptions
Tim Griggs The year we stop taking sides
Javaun Moradi What can we own?
Rebekah Monson Journalism is community-as-a-service
Mandy Velez The audience is the source and the story
Olivia Ma The year collaboration beats competition
Amy Webb Journalism as a service
Sydette Harry Facing journalism’s history
Steve Henn The next revolution is voice
Alice Antheaume A new test for French media
Reyhan Harmanci Bear witness — but then what?
Lam Thuy Vo The primary source in the age of mechanical multiplication
Amie Ferris-Rotman Вслед за Россией
Ariane Bernard Better data about your users
Corey Ford The year of the rebelpreneur
Rubina Madan Fillion Snapchat grows up
Bill Adair The year of the fact-checking bot
Caitlin Thompson High touch, high value
Alexis Lloyd Public trust for private realities
Sarah Marshall Focusing on the why of the click
Guy Raz Inspiration and hope will matter more than ever
Mike Ragsdale A smarter information diet
Mario García Virtual reality on mobile leaps forward
Claire Wardle Verification takes center stage
Geetika Rudra Journalism is community
Sam Ford The year we talk about our awful metrics
Francesco Marconi The year of augmented writing
AX Mina 2017 is for the attention innovators
Melody Kramer Radically rethinking design
Doris Truong Connecting with diverse perspectives
Jim Friedlich A banner year for venture philanthropy
Joanne Lipman The year of the drone, really
Ernst-Jan Pfauth Earn trust by working for (and with) readers
Adam Thomas The coming collaboration across Europe
Matt Karolian AI improves publishing
Aja Bogdanoff Comments start pulling their weight
Robert Hernandez History will exclude you, again
Katie Zhu The year of minority media
Juliette De Maeyer and Dominique Trudel A rebirth of populist journalism
Keren Goldshlager Defining a focus, and then saying no
Burt Herman Local news gets interesting
Swati Sharma Failing diversity is failing journalism
Andy Rossback The year of the user
Amy O'Leary Not just covering communities, reaching them
Cindy Royal Preparing the digital educator-scholar hybrid
David Chavern Fake news gets solved
Emily Goligoski Incorporating audience feedback at scale
Renée Kaplan Pure reach has reached its limit
Rasmus Kleis Nielsen News after advertising may look like news before advertising
Hillary Frey Forests need to burn to regrow
Liz McMillen The year of deep insights
Jeremy Barr A terrible year for Tiers B through D
Samantha Barry Messaging apps go mainstream
Nathalie Malinarich Making it easy
Michael Kuntz Trust is the new click
Rachel Schallom Stop flying over the flyover states
Tim Herrera The safe space of service journalism
Almar Latour Thanks, #fakenews
S.P. Sullivan Baking transparency into our routines
Erin Pettigrew A year of reflection in tech
Dan Gillmor Fix the demand side of news too
Jon Slade Trusted news, at a premium
Eric Nuzum Podcasting stratifies into hard layers
Helen Havlak Chasing mobile search results
Priya Ganapati Mobile websites are ready for reinvention
Andrea Silenzi Podcasts dive into breaking news analysis
Cory Haik Navigating power in Trump’s America
Carla Zanoni Prioritizing emotional health
Andrew Ramsammy Rise of the rebel journalist
Sue Schardt Objectivity, fairness, balance, and love
David Weigel A test for online speech
Nicholas Quah Podcasting’s coming class war
Andrew Haeg The year of listening
Moreno Cruz Osório The year of transparency in Brazilian journalism
Millie Tran International expansion without colonial overtones
Mary Meehan Feeling blue in a red state
Taylor Lorenz “Selfie journalism” becomes a thing
Vivian Schiller Tested like never before
Ken Schwencke Disaggregation and collection
Liz Danzico The triumph of the small
Asma Khalid The year of the newsy podcast
Mira Lowe News literacy, bias, and “Hamilton”
Andrew Losowsky Building our own communities
Bill Keller A healthy skepticism about data
Erin Millar The bottom falls out of Canadian media
Scott Dodd Nonprofits team up for impact
Ashley C. Woods Local journalism will fight a new fight
Christopher Meighan Unlocking a deeper mobile experience
Sara M. Watson There is no neutral interface
Valérie Bélair-Gagnon Truthiness in private spaces
M. Scott Havens Quality advertising to pair with quality content