High touch, high value

“We’re likely to see a return to the studio model, where IP is the most valuable asset a media company or an independent producer can leverage.”

This was finally the year that exposed just how fragmented our sources of news, information, and entertainment have become. And it’s going to be extremely hard to put audiences back together to form one or two mass mediums of distribution — just ask the “media,” who fully lost hold of a broad audience during this year’s presidential election. Reaching an audience enmeshed and attuned to the topics, formats, and/or sensibilities that creators have previously sublimated to favor broad appeal will present a new opportunity to creators. And the way we think (and track) those audiences has to change to ensure that we’re making content discoverable to as many people as possible (through ad-supported, freemium models, for example), so that we can use that relationship to push super-users into a high-touch, high-margin experiences.

caitlin-thompsonWhat are those high-margin experiences? As someone who spent spare time in 2016 launching a print-only magazine, I’m a big believer in the prospect of indie publications to connect with specific audiences and charge a premium for an exemplary experience. What we’re doing at Racquet — identifying a niche audience centered around highbrow tennis culture and providing a premium experience at a premium price — tracks with what I do in my day job at Acast — working with independent producers and media companies to attract and grow high-value audio products with high CPMs to match to reach more engaged audience.

Live events, newsletters, merch — even wine clubs — round out the mix for publishers looking to expand a footprint in one medium and open the door for super-users to a premium environment where they can better control and monetize the experience. Our magazine efforts join a long-established community of Indie publishers, but increasingly we’ll see other creators venture into print to create a splashy, high-touch offering. Matter Studios put out a print accompaniment to its Total Power Move event in November, and the e-commerce mavens behind Of A Kind capped off the year by releasing Kind of a Mag, a new foray into a very old and beloved medium. Watch out for many more in 2017.

To better accommodate a world where individual media consumption is fragmented into a collection of personalized niche topics, recommendations, integrations, and connectivity will become more important than ever. Any media company who can anticipate where their audience is likely to be and how they’re likely to consume content can expect to make huge gains in the current media landscape. My former employer, The Washington Post Co., is a great example of how a fully integrated media company could function. Amazon Prime purchases can fuel recommendations for print products and digital subscriptions; data provided by on-demand audio delivered by Alexa and funneled back into Amazon and Audible to determine the slate of releases for the next season of programming. To accompany this, we’re likely to see a return to the studio model, where IP is the most valuable asset a media company or an independent producer can leverage.

News and entertainment have merged to create “content,” but while the election revealed that broadcasting to a giant unified audience might not be recoverable, recommendations and empowering a niche audience can help free news to be news again. With the prospect of a post-fact political climate defining our next four years, speaking truth to power has never felt more necessary or patriotic as it does now, and the amount of Americans willing to spend or donate money to support quality journalism has proven encouragingly high; see the soaring subscription rates to The New York Times, The Atlantic, and the Washington Post as well as increased donations to ProPublica and Mother Jones. This frees news to unshackle itself from polls, clickbait, punditry that defined (and saw declining audience in) the past two decades and to shift towards investigations, FOIA requests, policy analysis, and legislative scrutiny. What better outcome for this new cycle’s shortcomings than to pave the way for shoe-leather reporting, reporting, reporting that could reboot our entire industry.

Caitlin Thompson is director of U.S. content for Acast and publisher of Racquet magazine.

Jonathan Hunt   Measurement companies get with the times

Caitlin Thompson   High touch, high value

Ariane Bernard   Better data about your users

Tracie Powell   Building reader relationships

Michael Kuntz   Trust is the new click

Bill Keller   A healthy skepticism about data

Sarah Wolozin   Virtual reality on the open web

Vivian Schiller   Tested like never before

Ken Schwencke   Disaggregation and collection

Juliette De Maeyer and Dominique Trudel   A rebirth of populist journalism

Jeremy Barr   A terrible year for Tiers B through D

Alberto Cairo   Communicating uncertainty to our readers

Dan Colarusso   Let’s make live video we can love

Michael Oreskes   Reversing the erosion of democracy

Sarah Marshall   Focusing on the why of the click

Priya Ganapati   Mobile websites are ready for reinvention

Matt Karolian   AI improves publishing

Pablo Boczkowski   Fake news and the future of journalism

Claire Wardle   Verification takes center stage

Erin Pettigrew   A year of reflection in tech

Joanne Lipman   The year of the drone, really

Elizabeth Jensen   Trust depends on the details

Sara M. Watson   There is no neutral interface

Nicholas Quah   Podcasting’s coming class war

Ray Soto   VR moves from experiments to immersion

Katie Zhu   The year of minority media

Mathew Ingram   The Faustian Facebook dance continues

Samantha Barry   Messaging apps go mainstream

Libby Bawcombe   Kids board the podcast train

Richard Tofel   The country doesn’t trust us — but they do believe us

Andrew Losowsky   Building our own communities

Cindy Royal   Preparing the digital educator-scholar hybrid

Mary Meehan   Feeling blue in a red state

Corey Ford   The year of the rebelpreneur

Dhiya Kuriakose   The year of digital detoxing

Asma Khalid   The year of the newsy podcast

Helen Havlak   Chasing mobile search results

P. Kim Bui   The year journalism teaches again

Adam Thomas   The coming collaboration across Europe

AX Mina   2017 is for the attention innovators

Dan Gillmor   Fix the demand side of news too

David Chavern   Fake news gets solved

David Weigel   A test for online speech

Trushar Barot   API or die

Sam Ford   The year we talk about our awful metrics

Juan Luis Sánchez   Your predictions are our present

Amy O'Leary   Not just covering communities, reaching them

Lam Thuy Vo   The primary source in the age of mechanical multiplication

Rebekah Monson   Journalism is community-as-a-service

Rachel Sklar   Women are going to get loud

Scott Dodd   Nonprofits team up for impact

Francesco Marconi   The year of augmented writing

S.P. Sullivan   Baking transparency into our routines

Mario García   Virtual reality on mobile leaps forward

Annemarie Dooling   UGC as a path out of the bubble

Jim Friedlich   A banner year for venture philanthropy

Molly de Aguiar   Philanthropists galvanize around news

Laura Walker   Authentic voices, not fake news

Maria Bustillos   “It’s true — I saw it on Facebook”

Steve Henn   The next revolution is voice

Kathleen Kingsbury   Print as a premium offering

Nushin Rashidian   A rise in high-price, high-value subscriptions

Umbreen Bhatti   A sense of journalists’ humanity

Mark Armstrong   Time to pay up

Andrew Haeg   The year of listening

Mira Lowe   News literacy, bias, and “Hamilton”

Doris Truong   Connecting with diverse perspectives

Emi Kolawole   From empathy to community

Rubina Madan Fillion   Snapchat grows up

Reyhan Harmanci   Bear witness — but then what?

Julia Beizer   Building a coherent core identity

Hillary Frey   Forests need to burn to regrow

Tim Griggs   The year we stop taking sides

Tim Herrera   The safe space of service journalism

Kawandeep Virdee   Moving deeper than the machine of clicks

Ståle Grut   The battle for high-quality VR

Ernst-Jan Pfauth   Earn trust by working for (and with) readers

Taylor Lorenz   “Selfie journalism” becomes a thing

Ole Reißmann   Un-faking the news

Almar Latour   Thanks, #fakenews

Javaun Moradi   What can we own?

Carrie Brown-Smith   We won’t do enough

Olivia Ma   The year collaboration beats competition

Keren Goldshlager   Defining a focus, and then saying no

Anita Zielina   The sales funnel reaches (and changes) the newsroom

Amy Webb   Journalism as a service

Errin Haines   Chaos or community?

Aja Bogdanoff   Comments start pulling their weight

Melody Kramer   Radically rethinking design

Mike Ragsdale   A smarter information diet

Renée Kaplan   Pure reach has reached its limit

Burt Herman   Local news gets interesting

Alice Antheaume   A new test for French media

David Skok   What lies beyond paywalls

Matt Waite   The people running the media are the problem

Lee Glendinning   A call for great editing

Ryan McCarthy   Platforms grow up or grow more toxic

Moreno Cruz Osório   The year of transparency in Brazilian journalism

Amie Ferris-Rotman   Вслед за Россией

Sydette Harry   Facing journalism’s history

Liz McMillen   The year of deep insights

Bill Adair   The year of the fact-checking bot

Laura E. Davis   Show your work

Nathalie Malinarich   Making it easy

Tressie McMillan Cottom   A path through the media’s coming legitimacy crisis

Valérie Bélair-Gagnon   Truthiness in private spaces

Robert Hernandez   History will exclude you, again

Ashley C. Woods   Local journalism will fight a new fight

Felix Salmon   Headlines matter

Dannagal G. Young   The return of the gatekeepers

Cory Haik   Navigating power in Trump’s America

Tanya Cordrey   The resurgence of reach

Andrew Ramsammy   Rise of the rebel journalist

Sue Schardt   Objectivity, fairness, balance, and love

Mary Walter-Brown   Getting comfortable asking for money

Liz Danzico   The triumph of the small

Swati Sharma   Failing diversity is failing journalism

Guy Raz   Inspiration and hope will matter more than ever

Peter Sterne   A dangerous anti-press mix

Eric Nuzum   Podcasting stratifies into hard layers

Rasmus Kleis Nielsen   News after advertising may look like news before advertising

Erin Millar   The bottom falls out of Canadian media

Coleen O'Lear   Back to basics

Emily Goligoski   Incorporating audience feedback at scale

Carla Zanoni   Prioritizing emotional health

Andrea Silenzi   Podcasts dive into breaking news analysis

Gabriel Snyder   The aberration of 20th-century journalism

Alexis Lloyd   Public trust for private realities

Millie Tran   International expansion without colonial overtones

Zizi Papacharissi   Distracted journalism looks in the mirror

Mandy Velez   The audience is the source and the story

Christopher Meighan   Unlocking a deeper mobile experience

Megan H. Chan   Cultural reporting goes mainstream

Jon Slade   Trusted news, at a premium

Geetika Rudra   Journalism is community

Andy Rossback   The year of the user

Margarita Noriega   From pinning tweets to tweeting pins

Rachel Schallom   Stop flying over the flyover states

Jonathan Stray   A boom in responsible conservative media

M. Scott Havens   Quality advertising to pair with quality content