We need to learn how to talk to (and about) accidental conspiracists

“We’re going to have to learn to create a vocabulary to talk about how their friends fell down the wrong YouTube hole and came out speaking another language.”

I want to talk about Ruby Freeman.

Really, I want to talk to Ruby Freeman, but I can’t. She has been, bravely and correctly, off the grid since some psychopaths doxxed her shortly after the election.

I bet you don’t know who Ruby Freeman is, and that would make you a normal person. Here’s some background.

In reality, Ruby runs one of those kiosks in the middle of the mall that sells ladies’ accessories, purses — that sort of thing. She also helped count ballots in Georgia last month. Her business is called Lady Ruby’s Unique Treasures, and I don’t recommend you look at the Instagram comments for that store anymore.

That’s because, on 4chan and far-right blogs, she is some sort of Sith Lord/Al Capone combo, who personally stole the election by doing…something with briefcases? That part’s unclear, but what the QAnon people are certain of is Ruby Freeman — a 60-something election worker who also sells handbags at the mall — is part of the global conspiracy to steal the election.

This comes as a surprise to me, since I’ve heard Ruby’s voicemail a lot in the last few weeks. She pretty joyfully tells everyone that she’s “living holy and having fun without backsliding” and reminds you: “Remember, in all thy ways, acknowledge God and he shall direct your path.”

This is tragic, obviously, but it is probably not shocking to you that people reading screenshots of 4chan on Twitter in an effort to drum up support for overturning the election might have access to some bad information. So why do I want to talk about Ruby Freeman?

Because at some point in these next few months, you’re going to return to the honest-to-goodness, real-life social world. You’re going to be standing next to another parent at soccer practice, watching your kid fail to kick a ball for the first time in 14 months, and that dad is going to lean over to you and, in the most clarion, measured tone, he is going to say the most insane thing you have ever heard. It won’t even be that you’ll disagree with him. You will simply have no idea who or what he’s talking about.

This guy will look normal. You probably knew him and talked about the NBA salary cap with him before COVID. But now he’ll be speaking about scary political actors and evil companies and probably some private citizens like Ruby Freeman as if you’re both living in the same YouTube morass only he had accidentally slipped into. He’ll be talking with the same voice that might otherwise talk about James Harden trade rumors, which will be the spookiest part.

Or you’ll be at brunch, at the old restaurant you went to before the pandemic, the one that barely survived. You’ll be talking about how your mom got the vaccine, because she has that underlying thing, and one or two or even three of the six people at the table, mathematically, will ask you: “But aren’t you worried about the microchip?”

Slowly and not too pryingly, you’ll suggest that maybe they shouldn’t trust things they heard on Facebook. They’ll tell you, no, it’s real, it’s from her favorite yoga influencer on Instagram, that she’s not usually all that political, but that this was too important not to share.

Your instinct will be to get angry at them, which will feel right. You’ll want to tell them about the anti-Semitic underpinnings of all of this. (Who, after all, is this “they” that’s trying to microchip you? You’re not going to like the answer.)

Or maybe you’ll want to be angry but practical. (If this country can’t reach herd immunity and I can’t hug my grandmother ever again because VinyasaFlow360 has tremendous engagement, who do I blame: my friend, Instagram in general, or VinyasaFlow360’s tremendous engagement?)

But quickly you’ll realize something: You’ve been left in the lurch. Bad actors have been building fantastical, tremendous tales with truly villainous bad guys. Entire cinematic universes. A hydra of Ruby Freemans, whose actual identities they’ve shucked and discarded for fame and profit. And you have no defense.

The news should be providing that defense.

A lot of America slipped into conspiracy thinking during this pandemic, and they got there from yoga Instagrams and NFL forums and private church choir Facebook groups that were systematically invaded by QAnon and anti-vax recruiters. It’s going to be a rude awakening in the next few months as we find out which of our friends got sucked into truly astonishing tales of New World Orders and Great Resets that helped them cope — and just so happen to be spectacularly wrong.

We’re going to have to learn to create a vocabulary to talk about how their friends fell down the wrong YouTube hole and came out speaking another language.

I cover this stuff for a living and even I don’t have the answers, but I know who to ask. We need more psychologists and ex-extremists to talk about why people feel hopeless enough to believe in global conspiracy theories. We need technologists to show how social networks prey on that hopelessness and fear of the unknown, and make you addicted to vengeance against perceived enemies. And we need historians to explain how those global conspiracy theories have led to some of the darkest, bloodiest genocides in world history.

We also, generally, just need to start taking this seriously before it’s too late.

I hope the news can do that in the next few years. I hope so for the sake of Ruby Freeman it does, so she can sell stuff on Instagram and use her phone again. I hope so for the sake of soccer practice and brunch, because huevos rancheros should not be marred by a drag-out fight about Bill Gates.

A lot of people disappeared off into a bad space in 2020. It was their only way to cope. Don’t blame them. Let’s take their journey seriously, and give people the words to welcome them home.

Ben Collins covers the internet, platforms, and politics for NBC News.

I want to talk about Ruby Freeman.

Really, I want to talk to Ruby Freeman, but I can’t. She has been, bravely and correctly, off the grid since some psychopaths doxxed her shortly after the election.

I bet you don’t know who Ruby Freeman is, and that would make you a normal person. Here’s some background.

In reality, Ruby runs one of those kiosks in the middle of the mall that sells ladies’ accessories, purses — that sort of thing. She also helped count ballots in Georgia last month. Her business is called Lady Ruby’s Unique Treasures, and I don’t recommend you look at the Instagram comments for that store anymore.

That’s because, on 4chan and far-right blogs, she is some sort of Sith Lord/Al Capone combo, who personally stole the election by doing…something with briefcases? That part’s unclear, but what the QAnon people are certain of is Ruby Freeman — a 60-something election worker who also sells handbags at the mall — is part of the global conspiracy to steal the election.

This comes as a surprise to me, since I’ve heard Ruby’s voicemail a lot in the last few weeks. She pretty joyfully tells everyone that she’s “living holy and having fun without backsliding” and reminds you: “Remember, in all thy ways, acknowledge God and he shall direct your path.”

This is tragic, obviously, but it is probably not shocking to you that people reading screenshots of 4chan on Twitter in an effort to drum up support for overturning the election might have access to some bad information. So why do I want to talk about Ruby Freeman?

Because at some point in these next few months, you’re going to return to the honest-to-goodness, real-life social world. You’re going to be standing next to another parent at soccer practice, watching your kid fail to kick a ball for the first time in 14 months, and that dad is going to lean over to you and, in the most clarion, measured tone, he is going to say the most insane thing you have ever heard. It won’t even be that you’ll disagree with him. You will simply have no idea who or what he’s talking about.

This guy will look normal. You probably knew him and talked about the NBA salary cap with him before COVID. But now he’ll be speaking about scary political actors and evil companies and probably some private citizens like Ruby Freeman as if you’re both living in the same YouTube morass only he had accidentally slipped into. He’ll be talking with the same voice that might otherwise talk about James Harden trade rumors, which will be the spookiest part.

Or you’ll be at brunch, at the old restaurant you went to before the pandemic, the one that barely survived. You’ll be talking about how your mom got the vaccine, because she has that underlying thing, and one or two or even three of the six people at the table, mathematically, will ask you: “But aren’t you worried about the microchip?”

Slowly and not too pryingly, you’ll suggest that maybe they shouldn’t trust things they heard on Facebook. They’ll tell you, no, it’s real, it’s from her favorite yoga influencer on Instagram, that she’s not usually all that political, but that this was too important not to share.

Your instinct will be to get angry at them, which will feel right. You’ll want to tell them about the anti-Semitic underpinnings of all of this. (Who, after all, is this “they” that’s trying to microchip you? You’re not going to like the answer.)

Or maybe you’ll want to be angry but practical. (If this country can’t reach herd immunity and I can’t hug my grandmother ever again because VinyasaFlow360 has tremendous engagement, who do I blame: my friend, Instagram in general, or VinyasaFlow360’s tremendous engagement?)

But quickly you’ll realize something: You’ve been left in the lurch. Bad actors have been building fantastical, tremendous tales with truly villainous bad guys. Entire cinematic universes. A hydra of Ruby Freemans, whose actual identities they’ve shucked and discarded for fame and profit. And you have no defense.

The news should be providing that defense.

A lot of America slipped into conspiracy thinking during this pandemic, and they got there from yoga Instagrams and NFL forums and private church choir Facebook groups that were systematically invaded by QAnon and anti-vax recruiters. It’s going to be a rude awakening in the next few months as we find out which of our friends got sucked into truly astonishing tales of New World Orders and Great Resets that helped them cope — and just so happen to be spectacularly wrong.

We’re going to have to learn to create a vocabulary to talk about how their friends fell down the wrong YouTube hole and came out speaking another language.

I cover this stuff for a living and even I don’t have the answers, but I know who to ask. We need more psychologists and ex-extremists to talk about why people feel hopeless enough to believe in global conspiracy theories. We need technologists to show how social networks prey on that hopelessness and fear of the unknown, and make you addicted to vengeance against perceived enemies. And we need historians to explain how those global conspiracy theories have led to some of the darkest, bloodiest genocides in world history.

We also, generally, just need to start taking this seriously before it’s too late.

I hope the news can do that in the next few years. I hope so for the sake of Ruby Freeman it does, so she can sell stuff on Instagram and use her phone again. I hope so for the sake of soccer practice and brunch, because huevos rancheros should not be marred by a drag-out fight about Bill Gates.

A lot of people disappeared off into a bad space in 2020. It was their only way to cope. Don’t blame them. Let’s take their journey seriously, and give people the words to welcome them home.

Ben Collins covers the internet, platforms, and politics for NBC News.

María Sánchez Díez   Traffic will plummet — and it’ll be ok

John Ketchum   More journalists of color become newsroom founders

Whitney Phillips   Facts are an insufficient response to falsehoods

Cherian George   Enter the lamb warriors

Laura E. Davis   The focus turns to newsroom leaders for lasting change

Jacqué Palmer   The rise of the plain-text email newsletter

Parker Molloy   The press will risk elevating a Shadow President Trump

Pia Frey   Building growth through tastemakers and their communities

Celeste Headlee   The rise of radical newsroom transparency

Ben Werdmuller   The web blooms again

Natalie Meade   Journalism enters rehab

Masuma Ahuja   We’ll remember how interconnected our world is

Samantha Ragland   The year of journalists taking initiative

Shaydanay Urbani and Nancy Watzman   Local collaboration is key to slowing misinformation

Mariano Blejman   It’s time to challenge autocompleted journalism

Brandy Zadrozny   Misinformation fatigue sets in

Matt Skibinski   Misinformation won’t stop unless we stop it

Charo Henríquez   A new path to leadership

Nabiha Syed   Newsrooms quit their toxic relationships

Catalina Albeanu   Publish less, listen more

Joanne McNeil   Newsrooms push back against Ivy League cronyism

Tamar Charney   Public radio has a midlife crisis

Tauhid Chappell and Mike Rispoli   Defund the crime beat

Hossein Derakhshan   Mass personalization of truth

Ariel Zirulnick   Local newsrooms question their paywalls

Jennifer Choi   What have we done for you lately?

Anthony Nadler   Journalism struggles to find a new model of legitimacy

John Saroff   Covid sparks the growth of independent local news sites

Imaeyen Ibanga   Journalism gets unmasked

Jody Brannon   People won’t renew

Jim Friedlich   A newspaper renaissance reached by stopping the presses

Rodney Gibbs   Zooming beyond talking heads

Joni Deutsch   Local arts and music make journalism more joyous

Michael W. Wagner   Fractured democracy, fractured journalism

Logan Jaffe   History as a reporting tool

Meredith D. Clark   The year journalism starts paying reparations

Ernie Smith   Entrepreneurship on rails

Ryan Kellett   The bundle gets bundled

Mark Stenberg   The rise of the journalist-influencer

José Zamora   Walking the talk on diversity

Ben Collins   We need to learn how to talk to (and about) accidental conspiracists

Sue Cross   A global consensus around the kind of news we need to save

Stefanie Murray and Anthony Advincula   Expect to see more translations and non-English content

Rishad Patel   From direct-to-consumer to direct-to-believers

Victor Pickard   The commercial era for local journalism is over

Don Day   Business first, journalism second

Nisha Chittal   The year we stop pivoting

Benjamin Toff   Beltway reporting gets normal again, for better and for worse

Christoph Mergerson   Black Americans will demand more from journalism

Jessica Clark   News becomes plural

Bo Hee Kim   Newsrooms create an intentional and collaborative culture

Renée Kaplan   Falling in love with your subscription

Errin Haines   Let’s normalize women’s leadership

Gabe Schneider   Another year of empty promises on diversity

David Skok   A pandemic-prompted wave of consolidation

Ray Soto   The news gets spatial

Nonny de la Pena   News reaches the third dimension

Tanya Cordrey   Declining trust forces publishers to claim (or disclaim) values

Zizi Papacharissi   The year we rebuild the infrastructure of truth

Linda Solomon Wood   Canada steps up for journalism

Rachel Glickhouse   Journalists will be kinder to each other — and to themselves

Alyssa Zeisler   Holistic medicine for journalism

Nikki Usher   Don’t expect an antitrust dividend for the media

John Garrett   A surprisingly good year

Tonya Mosley   True equity means ownership

Marcus Mabry   News orgs adapt to a post-Trump world (with Trump still in it)

Cory Bergman   The year after a thousand earthquakes

Mark S. Luckie   Newsrooms and streaming services get cozy

Garance Franke-Ruta   Rebundling content, rebuilding connections

Julia B. Chan and Kim Bui   Millennials are ready to run things

David Chavern   Local video finally gets momentum

Marie Shanahan   Journalism schools stop perpetuating the status quo

J. Siguru Wahutu   Journalists still wrongly think the U.S. is different

Rasmus Kleis Nielsen   Stop pretending publishers are a united front

Francesca Tripodi   Don’t expect breaking up Google and Facebook to solve our information woes

Andrew Donohue   The rise of the democracy beat

Steve Henn   Has independent podcasting peaked?

Andrew Ramsammy   Stop being polite and start getting real

Beena Raghavendran   Journalism gets fused with art

Megan McCarthy   Readers embrace a low-information diet

Gonzalo del Peon   Collaborations expand from newsrooms to the business side

Cory Haik   Be essential

Kevin D. Grant   Parachute journalism goes away for good

Jean Friedman-Rudovsky and Cassie Haynes   A shift from conversation to action

Talmon Joseph Smith   The media rejects deficit hawkery

Candis Callison   Calling it a crisis isn’t enough (if it ever was)

Rachel Schallom   The rise of nonprofit journalism continues

Mike Ananny   Toward better tech journalism

Sara M. Watson   Return of the RSS reader

Mandy Jenkins   You build trust by helping your readers

Jonas Kaiser   Toward a wehrhafte journalism

Heidi Tworek   A year of news mocktails

Sarah Stonbely   Videoconferencing brings more geographic diversity

Rick Berke   Virtual events are here to stay

Doris Truong   Indigenous issues get long-overdue mainstream coverage

Ashton Lattimore   Remote work helps level the playing field in an insular industry

Marissa Evans   Putting community trauma into context

Alicia Bell and Simon Galperin   Media reparations now

Sumi Aggarwal   News literacy programs aren’t child’s play

Mike Caulfield   2021’s misinformation will look a lot like 2020’s (and 2019’s, and…)

Kerri Hoffman   Protecting podcasting’s open ecosystem

Juleyka Lantigua   The download, podcasting’s metric king, gets dethroned

Tim Carmody   Spotify will make big waves in video

Tshepo Tshabalala   Go niche

Delia Cai   Subscriptions start working for the middle

Jer Thorp   Fewer pixels, more cardboard

Kawandeep Virdee   Goodbye, doomscroll

Bill Adair   The future of fact-checking is all about structured data

Zainab Khan   From understanding to feeling

Kristen Muller   Engaged journalism scales

A.J. Bauer   The year of MAGAcal thinking

Jennifer Brandel   A sneak peak at power mapping, 2073’s top innovation

Robert Hernandez   Data and shame

Cindy Royal   J-school grads maintain their optimism and adaptability

Patrick Butler   Covid-19 reporting has prepared us for cross-border collaboration

Taylor Lorenz   Journalists will learn influencing isn’t easy

Chicas Poderosas   More voices mean better information

Colleen Shalby   The definition of good journalism shifts

Hadjar Benmiloud   Get representative, or die trying

Matt DeRienzo   Citizen truth brigades steer us back toward reality

C.W. Anderson   Journalism changed under Trump — will it keep changing under Biden?

Alfred Hermida and Oscar Westlund   The virus ups data journalism’s game

Sarah Marshall   The year audiences need extra cheer

Eric Nuzum   Podcasting dodged a bullet in 2020, but 2021 will be harder

Aaron Foley   Diversity gains haven’t shown up in local news

Brian Moritz   The year sports journalism changes for good

Annie Rudd   Newsrooms grow less comfortable with the “view from above”

Ariane Bernard   Going solo is still only a path for the few

Jesse Holcomb   Genre erosion in nonprofit journalism

Francesco Zaffarano   The year we ask the audience what it needs

M. Scott Havens   Traditional pay TV will embrace the disruption

Moreno Cruz Osório   In Brazil, a push for pluralism

Richard Tofel   Less on politics, more on how government works (or doesn’t)

Raney Aronson-Rath   To get past information divides, we need to understand them first

John Davidow   Reflect and repent

Kate Myers   My son will join every Zoom call in our industry

Ståle Grut   Network analysis enters the journalism toolbox

Gordon Crovitz   Common law will finally apply to the Internet

Basile Simon   Graphics, unite

Sam Ford   We’ll find better ways to archive our work

Loretta Chao   Open up the profession

Jeremy Gilbert   Human-centered journalism

Anna Nirmala   Local news orgs grasp the urgency of community roots

Janet Haven and Sam Hinds   Is this an AI newsroom?

Amara Aguilar   Journalism schools emphasize listening

Sonali Prasad   Making disaster journalism that cuts through the noise

Pablo Boczkowski   Audiences have revolted. Will newsrooms adapt?

Joshua P. Darr   Legislatures will tackle the local news crisis

Edward Roussel   Tech companies get aggressive in local

Julia Angwin   Show your (computational) work

Astead W. Herndon   The Trump-sized window of the media caring about race closes again

AX Mina   2020 isn’t a black swan — it’s a yellow canary

Nicholas Jackson   Blogging is back, but better

Nico Gendron   Ask your readers to help build your products

Danielle C. Belton   A decimated media rededicates itself to truth

Burt Herman   Journalists build post-Facebook digital communities

Chase Davis   The year we look beyond The Story