The most important question we can ask is not what’s next for the future of the news industry or for news more generally. It’s: How will national news media continue to undermine trust in journalism?
As news observers and journalists, we’ve placed a lot of blame for declines in trust in journalism everywhere but where it’s most rightfully owed — national political journalism. We say news consumers aren’t media literate enough to distinguish good journalism from the fake stuff, or that news consumers are caught in their own partisan echo-chambers, or that [insert platform here] is to be blamed for [insert moral panic here].
But let’s leave factors like partisanship, platforms, audience knowledge, and bad actors aside for a second. In fact, let’s leave local and regional journalism out of the discussion entirely; local TV news is still highly trusted and local news outlets are hard at work building engagement and community partnerships. Instead, I submit to you three ways that national journalism — and national political journalists more specifically — are likely to further harm the relationship that the public has with news.
Yes, yes, the president antagonizes the national press corps, over and over and over, and threats against the free press are not to be taken lightly. However, journalists often present their mission as saviors of the free press against a tyrannical White House determined to quash dissent — which can ring a bit hollow when journalists are posturing for personal stardom and news organizations are reaping an economic windfall from the heightened interest in national news.
But the Jim Acosta tale of woe or April Ryan’s latest fight with President Trump are examples of the kind of story that reveals that journalists haven’t quite internalized that people don’t think as highly of journalists as they do of themselves. The shooting at The Capital Gazette was indeed horrible, but why was it more horrible than any other shooting that month? Journalists were killed doing their jobs, but in many other shootings, people are also killed doing their jobs. Sanctimony gets us nowhere fast.
Most journalism students are able to tell you that if there’s a cardinal rule about what to avoid when covering a story, it is to avoid making yourself the story. Journalists are there to tell us stories and what we need to know to better understand the world.
Sanctimony is annoying, as is its closely related sentiment, smugness. Journalists presume that if only the right facts are presented to the public, then people will be well informed and, in turn, behave as good citizens. The rational-actor model of a deliberative public should be considered dead at this point, as legions of research on hyperpartisanship and political psychology make clear. Any new investigation into Trump is unlikely to be the one that changes a vote — nor is any single fact check (or series of fact checks) likely to change views, even if it leads people to accept they are wrong. Journalists are unlikely to change people’s minds about core political beliefs, regardless of what their stories say.
The sanctimony often present with regard to new developments (“I told you so”) does more to antagonize deep partisans to spin off into yet another conspiracy than it does to prompt us to rethink our preexisting opinions. It’s not that journalists shouldn’t engage in fact-checking, nor is it that journalists should avoid presenting facts as verifiable and trustworthy claims about the world — it’s that they shouldn’t be so obnoxious about it. Taking the outrage factor down a notch would help a bit too.
The undertone of coverage about the massive climate change report unveiled by the U.S. government had a distinct Captain Obvious ring to it — climate change is so real that even U.S. agencies in the Trump administration were acknowledging it. The New York Times’ homepage headlines read a bit like “Ugh, FINALLY these losers admit to what the rest of us all know, which is that the climate situation is no bueno.”
Jay Rosen has been among the best commentators on the state of journalism in the Trump era, and he has made the point time and time again that outrage means nothing if outrage is constant. Journalists shouting about inequity, abuse, wrongful treatment, corruption — treating all sins of the administration or Congress equally — diminishes the efficacy of any one particular revelation overall.
In another arena, though, we do know that those in positions of authority can make matters worse. In one study, when vaccine information was presented by a doctor or an expert, anti-vaxxer parents tended to dig into their positions, not change their mind. Researchers who study cognitive bias and political information have yet to fully consider the role of sanctimony as it connects to feelings about the press or trust in journalism more generally.
Nonetheless, when it comes to journalism, the hypothesis that being obnoxious and know-it-all about a particular subject makes it harder to convince someone to accept your argument, even if factually correct might well be used to guide how national political journalists present their truth claims and their investigations.
NBC “dystopia beat” reporter Ben Collins beamed into my class this semester over Skype. He was careful to explain to students that he is cautious about reporting out stories about bad actors until they are newsworthy, so as not to bring undue attention to their efforts. This kind of careful consideration of who and how to cover the dark fringes of the internet was well taken, but unsurprising from someone who has helped define what this beat looks like.
Here’s the rub: Journalists who amplify conspiracies or highlight bad actors lend legitimacy to their causes. This sort of exposure might draw concerned attention from news consumers, but it can unwittingly undermine what journalists have set out to do. In their efforts to prevent people from being tricked or to alert them to danger, high-profile news outlets are actually lending even greater credibility to the bad actors and helping further spread their messages.
All too often, the first time a news consumer without a hyperpartisan right-wing media diet learns of a conspiracy theory comes via the national news media. QAnon burst into the spotlight not just because Roseanne Barr tweeted about it, but also because journalists covering Trump rallies decided that it was newsworthy to highlight the supporters in the crowd carrying pro-Q signs.
Flat-earthers have their message spread and shared journalists who are rightfully agog after hearing explanations that, no, the North Pole is actually the center of the world. In an article about a flat-earth conference in Denver — something which would not meet most standards of newsworthiness — The Guardian copped to the media’s culpability in the spread of the movement, noting “their increase in relevance is primarily due to social media and an endlessly curious media.” The piece noted that The Washington Post has run six different articles about an amateur rocketeer attempting to kiss the sky and video-record that the world is flat.
The bad actors and fake-news creators who have received profile attention by major outlets are too many to count — the college student looking to make some extra bucks, the liberal Angelino determined to make the hard-right look stupid (and produces massive misinformation to make the point). Coverage of the dark corners of Reddit and of Gab have highlighted nastiness on the Internet that should have remained there rather than drawing further attention to these activities.
Journalists cover suicides with great caution and increasingly take the same care with mass shootings, worrying about contagion effects. But they ought to be applying the same principles to coverage of these bad actors and conspiracy theories. The end result of drawing attention to bad actors and bad information is the amplification of these caustic players in the news ecosystem, with journalists themselves undermining trust in journalism and facticity more generally.
The ills of journalism that scholars have been shouting about for the past few decades have been well illustrated by national political journalists — among them, false equivalency, a quest for immediacy, conservatives’ success at “playing the ref,” horserace journalism (not to mention pressure-gauge data journalism), personality-driven journalism, and beyond.
These sins are nothing new, but with a non-traditional president in the White House and a sharply polarized, digitized, and platformed media environment, making these mistakes seems far more consequential today. These problems are variations on these themes, different cases of the same general trends.
Perhaps the fact that journalism scholars have detailed these problems so well but have failed to make any sort of systemic or structural change in the news industry is a reflection of our disconnect between theory and practice. Nieman Lab is a place to fix this, so take this as a salvo from those concerned about press performance and the future of the news industry.
Nikki Usher is an associate professor at George Washington University and the University of Illinois.
Axie Navas The traffic hunt, CMS battle, and magazine identity crises loom
Borja Bergareche Sainz de los Terreros Entering a more balanced era
Zainab Khan Publishers whose products can stand up to social media giants will win
Claire Wardle Forget deepfakes: Misinformation is showing up in our most personal online spaces
Mike Caulfield Ditch the media literacy cynicism and get to work
Heather Bryant We are responsible for how we use our power
Celeste LeCompte Local news needs local conversation to survive
Gideon Lichfield Goodbye attention economy, we’ll miss you
Matt Waite “I went to Node.js because I wished to live deliberately”
Raney Aronson-Rath We learn “digital” doesn’t have to mean “short”
Peter Bale Venture capital runs out of patience
Linda Solomon Wood The year of the climate reporter
Kjerstin Thorson Time to get mad about information inequality (again)
Ben Smith The pendulum starts to swing back
Shannon McGregor More bogus embedded tweets in our stories
Josh Schwartz A pullback from platforms and a focus on product
Amy Schmitz Weiss Local news isn’t where you thought it was
Sarah Stonbely Mapping the local news ecosystem — with scale but detail
Alexandra Svokos Good luck convincing us millennials to pay
Charo Henríquez Pivot to journalism
Jake Shapiro Podcasting is media’s slow food movement
Mandy Jenkins Fight the urge to run away from social media
Jesse Brown Canada’s subsidy for news backfires
Jim Friedlich Meet Citizen Kane 2.0
Mario García The rise of content “pilots”
Simon Rogers Data journalism becomes a global field
Kyra Darnton A shift to depth in video
Sarah Marshall A return to destination journalism
Laura E. Davis More access, but not that kind
Eric Ulken The year you actually start to like your CMS
Ernie Smith The year we step back from the platform
Michael Grant More newsrooms experiment their way to success
Dheerja Kaur A focus on problems, not platforms
Zizi Papacharissi Old interface, say hello to the new interface
Brian Moritz The subscription-pocalypse is about to hit
Peter Cunliffe-Jones The focus of misinformation debates shifts south
Marie Shanahan Newsrooms take the comments sections back from platforms
Thomas Hanitzsch The rise of tribal journalism
Nisha Chittal The homepage makes a comeback
Candis Callison Learn from Indigenous journalists on covering climate change
Errin Haines Say it with me: Racism
John Garrett You can’t raise prices forever
Glyn Mottershead and Martin Chorley When a tech company pulls the plug on your story
Jack Riley Facebook refugees, from ad revenue to news habits
Logan Molyneux Seeing social media for what it is
Frank Chimero Leave the phone at home and put news on your wrist
Betsy O'Donovan and Melody Kramer The most beautiful sentence in 2019 is “No.”
Nikki Usher Three ways national media will further undermine trust
Christa Scharfenberg and Vickie Baranetsky The year of the lawsuit
Tamar Charney Seriously: What do you do for people?
Ernst-Jan Pfauth Readers are only getting started
Tushar Banerjee Interactive ads will be the new face of display advertising
Alexis Lloyd & Matt Boggie The year product leads media
Mike Rispoli and Craig Aaron Government funds local news — and that’s a good thing
Talia Stroud Engaging people across lines of difference
Simon Galperin After capitalism’s fire, journalism’s secondary succession
Rodney Gibbs A bright — and young — year for audio
Tshepo Tshabalala Ahead of African elections, unlock partnerships with fact-checkers
LaToya Drake Listen up: New stories, new storytellers
Zuzanna Ziomecka News leadership gets an overdue upgrade
Annie Rudd A more intimate aesthetic of politics — on Insta
Bill Adair Another year fighting Trump’s falsehoods
Adam Thomas In Europe, foundations invest in news
Elisabeth Goodridge Yes, they signed up — but our job’s not over
Jonathan Stray More algorithmic accountability reporting, and a lot of it will be meh
Nathalie Malinarich Video — yes, video
Mariana Moura Santos From pageviews to impact
Craig Newmark The end of “loudspeakers for liars”
Patrick Butler Measuring impact will increase audience trust
Julia Rubin Meeting people where they are
Kristen Muller Local news fails — in a good way
Callie Schweitzer The rise of the conveners
Robin Kwong Tech shouldn’t be the only field pollinating “news nerds”
Catalina Albeanu Being responsible for what we don’t know
Jennifer Dargan You don’t build diversity through one-off training sessions
Julie Posetti The year of the fight back
Gabriel Snyder Journalism doesn’t fit well in a funnel
Geetika Rudra The year of actionable (local) journalism
Francesco Zaffarano Towards a rethinking of journalism on social media
Elizabeth Bramson-Boudreau A more sincere definition of “community”
Rachel Davis Mersey Local news goes minimalist
Alberto Cairo A year of uncertainty and confidence
Moreno Cruz Osório Damaged credibility and a new threat in Brazil
Matthew Pressman The battle over objectivity intensifies
Jeremy Gilbert AI finally becomes helpful
Michael Rain The year of the culturally relevant curator
Carolina Guerrero Spanish-language audio blows up
Dan Shanoff Bet on sports gambling
Stephanie Edgerly It’s time to understand the un-audience
Greg Emerson Power to the user
Meredith Artley Huge demand for…anything but politics
Johannes Klingebiel We all grow hooves
Jean Friedman Rudovsky Cross-newsroom collaborations strengthen communities
Amy King We should listen to the kids (especially on Instagram)
Knight Foundation A year of local collaboration
Elva Ramirez News — but make it cinematic
Frank Mungeam Tonight at 11: News, sports, and climate change
M. Scott Havens Time to swing for the fences
Hossein Derakhshan The news is dying, but journalism will not — and should not
Millie Tran There is no magic — you’ve got this
Joshua P. Darr The nationalization of political news will accelerate
Seema Yasmin We will create our own spaces
Darryl Holliday Let’s talk about power (yours)
John Biewen Podcasts keep getting better
Taylor Lorenz Personal branding is more powerful than ever
Joel Konopo Influencers become the new liberated power in Africa
Joe Amditis Give the audience a seat at the table
Angilee Shah The year news orgs say “yes” to real leaders
Sarah Alvarez Simplify and redistribute
Ruth Palmer and Benjamin Toff From news fatigue to news avoidance
Tim Carmody Unlocking the commons
Almar Latour Reported facts, weaponized in service of action
Dave Burdick Seeing our blind spots
Mike Isaac The old exit doors for digital media companies are closing
Cherian George Fake news wins in Asia
Rachel Glickhouse Newsrooms will prioritize audience needs
Kevin D. Grant A year to embrace journalism as public service
Shalabh Upadhyay A culture clash on India’s growing Internet
Andrew Ramsammy The great re-pivot to audio
Monique Judge Committing to the truth, calling out lies
Ariel Zirulnick Participation gets professional
Francesco Marconi The year of iterative journalism
Bill Grueskin Toward a symphony model for local news
Jesse Holcomb We’ll get better at making the case for local journalism
P. Kim Bui The misfits become the bosses
Andrew Donohue Voting rights becomes the new climate change
Sue Cross Return of the water cooler
Becca Aaronson From bridge roles to product thinkers
Kawandeep Virdee Media wants to take care of you
Andrea Faye Hart Doing less harm, not just more good
Rebecca Lee Sanchez We are all actors in the running rampant of political theater
Ole Reißmann The rise of vertical storytelling
Masuma Ahuja Make foreign coverage less foreign
Rick Berke The year of loyalty
AX Mina The death of consensus, not the death of truth
Jonathan Gill Publishers build a common tech platform together
Winny de Jong Data journalism goes undercover
Manoush Zomorodi Tech will do for information overload what it did for mindfulness
Pablo Boczkowski Reimagining the media for post-institutional times
Robert Hernandez Racists and sexists get replaced
Elite Truong What do we owe the next generation?
Whitney Phillips Our information systems aren’t broken — they’re working as intended
Nico Gendron Reaching Generation Z beyond the coasts
Lauren Katz Community becomes a core newsroom value
Salem Solomon Correcting our corrections
Nicholas Jackson More transparency around newsroom decisions
Reyhan Harmanci Selling more stories to Hollywood
Steve Henn Smart speakers get smarter
Tyler Fisher This is journalism’s do-or-die moment
Cristi Hegranes A year to invest in the security of local journalists
Juleyka Lantigua Podcasting battles East Coast bias
Efrat Nechushtai Journalism wants to be your friend, not your teacher
Ståle Grut A new dawn for 3D tech in journalism
Elizabeth Dunbar Local reporters reflect on what’s not important
Colleen Shalby Representation becomes more than a talking point
Renan Borelli Developing loyalty means developing your talent
Stefanie Murray Local news wakes up and starts collaborating
Ben Werdmuller The platform tide is turning
Carl Bialik Fatigued news consumers will pay more for less news
Chase Davis We can acknowledge what we don’t know
Cindy Royal For journalism curriculum to change, its faculty needs disruption
Kelsey Proud Journalism becomes the escape
Justin Kosslyn Text hits a tipping point
Pia Frey You can’t solve a crisis without treating it as a crisis
Carrie Brown-Smith Advocating a healthy civic life is no journalistic crime
Joanne McNeil Building a digital hospice
Rubina Madan Fillion Fighting the reality of deepfakes
Rishad Patel A design system for responsible publishing
A.J. Bauer The coming splintering of conservative media
Eric Nuzum The year of the DIY podcast network
Sue Robinson Reporters go on the offensive
Angèle Christin Algorithms and the reflexive turn
Seth C. Lewis The gap between journalism and research is too wide
Mandy Velez Putting the social back in social media
Jonas Kaiser Catching up with “Neuland”
Jenée Desmond-Harris It finally sinks in that some people aren’t white
Soo Oh Just showing our work isn’t enough
Adam B. Ellick Video forensic reporting goes mainstream — and local
Steve Myers From trying to cover it all to covering what matters
Mat Yurow Content competition from the tech companies
Alyssa Zeisler We expand what (and how and who) we serve
Jared Newman AI-generated fakes launch a software arms race
Matt Karolian Publishers come to terms with being Facebook’s enablers
Steve Grove A reckoning for tech’s work with news
Jeff Chin We detox from Chartbeat
Libby Bawcombe Haikus of the news
Heather Chaplin Agree we’re partisan — for the democratic system
Alexandra Borchardt Newsrooms need to build trust with their journalists, not just the audience
Rebecca Searles From silos to Swiss Army knife teams
Renée Kaplan Our future could lie within our own organizations
Kainaz Amaria We consider who’s behind the camera
J. Siguru Wahutu Think 2018 was bad? Wait until you see 2019
Victor Pickard We will finally confront systemic market failure
Adam Smith Platforms will have to help rebuild trust in news
Don Day Timewalls and other reader revenue experiments
Elizabeth Jensen Going where the Acela can’t take you
Rasmus Kleis Nielsen A long, slow slog, with no one coming to the rescue
Matt Skibinski Quality and reliability are the new currencies for publishers
Emma Carew Grovum The year of the loyal reader
John Saroff The pivot to reader revenue’s unintended consequences
Umbreen Bhatti The story doesn’t end for the people we quote