2
0
1
9

We expand what (and how and who) we serve

“Next year will bring more problems, and with those problems a desire by news consumers for more solutions.”

This year we saw media companies help you register to vote; tell you how to stop climate change; vet charitable organizations for you after Hurricane Florence and the California fires; and connect readers with information about rental homes in Detroit.

Next year will bring more problems, and with those problems a desire by news consumers for more solutions. I predict that this audience demand, together with changes we are already seeing in journalism as it is taught and practiced, and the need of media companies to engage new audiences will extend service journalism to new verticals in 2019.

Product thinking becomes fully integrated

Embedding product thinking into newsrooms—that is, looking at journalism as a product that can solve problems for consumers—has already laid the groundwork for new topics and types of service journalism. Questions like “what problem are we trying to solve?” “for who?” and “what is the best way to do that?” are increasingly common at the start of newsroom projects. This approach will broaden the use of service journalism to more verticals and outlets as service oriented solutions will be considered earlier in editorial development.

Community journalism goes mainstream

Audience, social and community editors increasingly work with, report on, and solve problems for communities through their journalism. As these individuals rise in newsroom hierarchy, service journalism will gain prominence. Many academic programs and courses teach community journalism, which means there is both a top-down and bottom-up push for this methodology. This mainstreaming of community journalism helps ensure the questions and needs of audiences are front and center—a necessary element for service journalism to broaden to more topics.

The need and desire for audience diversity

A study from the BBC found that “64 percent of under 35s want news to provide solutions to problems.” Other studies have found that women can benefit from a positive framing of the news. Underserved audiences, in combination with a need and desire by various outlets to diversify their audience, will accelerate the use of different approaches to journalism and reporting. And (you guessed it!) service journalism is likely to be one of the formats used to appeal to these audiences and build trust.

Neither service journalism nor journalism as a service is a new idea. But in the coming year, service journalism will move beyond product recommendations and smarter living. In 2019, we’ll see service journalism improve social services, create additional civic engagement, and change business practices. We may even see publications offer toolkits on running for political office or a how to guide for fixing capitalism.

Alyssa Zeisler is the audience managing editor at Barron’s.

Glyn Mottershead and Martin Chorley   When a tech company pulls the plug on your story

Mike Isaac   The old exit doors for digital media companies are closing

John Biewen   Podcasts keep getting better

Amy King   We should listen to the kids (especially on Instagram)

Manoush Zomorodi   Tech will do for information overload what it did for mindfulness

Don Day   Timewalls and other reader revenue experiments

Tshepo Tshabalala   Ahead of African elections, unlock partnerships with fact-checkers

Charo Henríquez   Pivot to journalism

Efrat Nechushtai   Journalism wants to be your friend, not your teacher

Elite Truong   What do we owe the next generation?

Celeste LeCompte   Local news needs local conversation to survive

Eric Nuzum   The year of the DIY podcast network

Cindy Royal   For journalism curriculum to change, its faculty needs disruption

Frank Chimero   Leave the phone at home and put news on your wrist

Francesco Zaffarano   Towards a rethinking of journalism on social media

Heather Chaplin   Agree we’re partisan — for the democratic system

Ben Werdmuller   The platform tide is turning

Jim Friedlich   Meet Citizen Kane 2.0

Cristi Hegranes   A year to invest in the security of local journalists

Rachel Davis Mersey   Local news goes minimalist

Millie Tran   There is no magic — you’ve got this

Eric Ulken   The year you actually start to like your CMS

Victor Pickard   We will finally confront systemic market failure

Carolina Guerrero   Spanish-language audio blows up

Jake Shapiro   Podcasting is media’s slow food movement

Justin Kosslyn   Text hits a tipping point

Joe Amditis   Give the audience a seat at the table

Ariel Zirulnick   Participation gets professional

Mat Yurow   Content competition from the tech companies

Winny de Jong   Data journalism goes undercover

Ståle Grut   A new dawn for 3D tech in journalism

Dheerja Kaur   A focus on problems, not platforms

Joshua Darr   The nationalization of political news will accelerate

Dave Burdick   Seeing our blind spots

Josh Schwartz   A pullback from platforms and a focus on product

Hearken   Pivot to people

Salem Solomon   Correcting our corrections

Becca Aaronson   From bridge roles to product thinkers

Robin Kwong   Tech shouldn’t be the only field pollinating “news nerds”

Mike Rispoli and Craig Aaron   Government funds local news — and that’s a good thing

Rachel Glickhouse   Newsrooms will prioritize audience needs

Matt Waite   “I went to Node.js because I wished to live deliberately”

Julie Posetti   The year of the fight back

Rodney Gibbs   A bright — and young — year for audio

Jonathan Gill   Publishers build a common tech platform together

Colleen Shalby   Representation becomes more than a talking point

Cory Bergman   Journalism as a technology service

Shannon McGregor   More bogus embedded tweets in our stories

Emma Carew Grovum   The year of the loyal reader

Errin Haines   Say it with me: Racism

Steve Myers   From trying to cover it all to covering what matters

Tamar Charney   Seriously: What do you do for people?

Christa Scharfenberg and Vickie Baranetsky   The year of the lawsuit

Annie Rudd   A more intimate aesthetic of politics — on Insta

Sue Cross   Return of the water cooler

Mandy Velez   Putting the social back in social media

Alexandra Borchardt   Newsrooms need to build trust with their journalists, not just the audience

John Saroff   The pivot to reader revenue’s unintended consequences

Darryl Holliday   Let’s talk about power (yours)

Simon Rogers   Data journalism becomes a global field

Rubina Madan Fillion   Fighting the reality of deepfakes

Marie Shanahan   Newsrooms take the comments sections back from platforms

Bill Adair   Another year fighting Trump’s falsehoods

Ernie Smith   The year we step back from the platform

Moreno Cruz Osório   Damaged credibility and a new threat in Brazil

Elva Ramirez   News — but make it cinematic

Alyssa Zeisler   We expand what (and how and who) we serve

james Wahutu   Think 2018 was bad? Wait until you see 2019

Juleyka Lantigua-Williams   Podcasting battles East Coast bias

Jack Riley   Facebook refugees, from ad revenue to news habits

Meredith Artley   Huge demand for…anything but politics

Geetika Rudra   The year of actionable (local) journalism

Sue Robinson   Reporters go on the offensive

Borja Bergareche Sainz de los Terreros   Entering a more balanced era

Patrick Butler   Measuring impact will increase audience trust

Jonathan Stray   More algorithmic accountability reporting, and a lot of it will be meh

Elizabeth Jensen   Going where the Acela can’t take you

Soo Oh   Just showing our work isn’t enough

Candis Callison   Learn from Indigenous journalists on covering climate change

Kelsey Proud   Journalism becomes the escape

Mandy Jenkins   Fight the urge to run away from social media

Libby Bawcombe   Haikus of the news

Frank Mungeam   Tonight at 11: News, sports, and climate change

Mike Caulfield   Ditch the media literacy cynicism and get to work

Andrew Donohue   Voting rights becomes the new climate change

Adam Thomas   In Europe, foundations invest in news

Jenée Desmond-Harris   It finally sinks in that some people aren’t white

Alexandra Svokos   Good luck convincing us millennials to pay

Joel Konopo   Influencers become the new liberated power in Africa

Stephanie Edgerly   It’s time to understand the un-audience

Michael Grant   More newsrooms experiment their way to success

Carl Bialik   Fatigued news consumers will pay more for less news

Simon Galperin   After capitalism’s fire, journalism’s secondary succession

Renan Borelli   Developing loyalty means developing your talent

Jeremy Gilbert   AI finally becomes helpful

Mario García   The rise of content “pilots”

Peter Bale   Venture capital runs out of patience

Amy Schmitz Weiss   Local news isn’t where you thought it was

LaToya Drake   Listen up: New stories, new storytellers

Pia Frey   You can’t solve a crisis without treating it as a crisis

Elisabeth Goodridge   Yes, they signed up — but our job’s not over

Jeff Chin   We detox from Chartbeat

Ruth Palmer and Benjamin Toff   From news fatigue to news avoidance

Zuzanna Ziomecka   News leadership gets an overdue upgrade

Heba Aly   The rise of international nonprofit news

Chase Davis   We can acknowledge what we don’t know

Francesco Marconi   The year of iterative journalism

Michael Rain   The year of the culturally relevant curator

Zizi Papacharissi   Old interface, say hello to the new interface

Lauren Katz   Community becomes a core newsroom value

Kristen Muller   Local news fails — in a good way

Nathalie Malinarich   Video — yes, video

Catalina Albeanu   Being responsible for what we don’t know

Talia Stroud   Engaging people across lines of difference

Pablo Boczkowski   Reimagining the media for post-institutional times

John Garrett   You can’t raise prices forever

P. Kim Bui   The misfits become the bosses

Rishad Patel   A design system for responsible publishing

Angèle Christin   Algorithms and the reflexive turn

An Xiao Mina   The death of consensus, not the death of truth

Kjerstin Thorson   Time to get mad about information inequality (again)

Angilee Shah   The year news orgs say “yes” to real leaders

Rick Berke   The year of loyalty

Bill Grueskin   Toward a symphony model for local news

Ben Smith   The pendulum starts to swing back

Mariana Moura Santos   From pageviews to impact

Peter Cunliffe-Jones   The focus of misinformation debates shifts south

Nisha Chittal   The homepage makes a comeback

Alberto Cairo   A year of uncertainty and confidence

Adam Smith   Platforms will have to help rebuild trust in news

Dan Shanoff   Bet on sports gambling

Matt Skibinski   Quality and reliability are the new currencies for publishers

Laura E. Davis   More access, but not that kind

Seema Yasmin   We will create our own spaces

Reyhan Harmanci   Selling more stories to Hollywood

Claire Wardle   Forget deepfakes: Misinformation is showing up in our most personal online spaces

Kyra Darnton   A shift to depth in video

Kevin D. Grant   A year to embrace journalism as public service

Gideon Lichfield   Goodbye attention economy, we’ll miss you

Monique Judge   Committing to the truth, calling out lies

Renée Kaplan   Our future could lie within our own organizations

Steve Grove   A reckoning for tech’s work with news

Ernst-Jan Pfauth   Readers are only getting started

Jonas Kaiser   Catching up with “Neuland”

Matt Karolian   Publishers come to terms with being Facebook’s enablers

Kainaz Amaria   We consider who’s behind the camera

Greg Emerson   Power to the user

Masuma Ahuja   Make foreign coverage less foreign

M. Scott Havens   Time to swing for the fences

Brian Moritz   The subscription-pocalypse is about to hit

Alexis Lloyd & Matt Boggie   The year product leads media

Gabriel Snyder   Journalism doesn’t fit well in a funnel

Raney Aronson-Rath   We learn “digital” doesn’t have to mean “short”

Andrew Ramsammy   The great re-pivot to audio

Jean Friedman Rudovsky   Cross-newsroom collaborations strengthen communities

Umbreen Bhatti   The story doesn’t end for the people we quote

Tim Carmody   Unlocking the commons

Rebecca Lee Sanchez   We are all actors in the running rampant of political theater

Carrie Brown-Smith   Advocating a healthy civic life is no journalistic crime

Taylor Lorenz   Personal branding is more powerful than ever

Betsy O'Donovan and Melody Kramer   The most beautiful sentence in 2019 is “No.”

Andrea Faye Hart   Doing less harm, not just more good

Cherian George   Fake news wins in Asia

Elizabeth Bramson-Boudreau   A more sincere definition of “community”

Thomas Hanitzsch   The rise of tribal journalism

Linda Solomon Wood   The year of the climate reporter

Almar Latour   Reported facts, weaponized in service of action

Zainab Khan   Publishers whose products can stand up to social media giants will win

Sarah Marshall   A return to destination journalism

Knight Foundation   A year of local collaboration

Sarah Alvarez   Simplify and redistribute

Joanne McNeil   Building a digital hospice

Adam B. Ellick   Video forensic reporting goes mainstream — and local

Rebecca Searles   From silos to Swiss Army knife teams

Jesse Holcomb   We’ll get better at making the case for local journalism

Whitney Phillips   Our information systems aren’t broken — they’re working as intended

Julia Rubin   Meeting people where they are

Kawandeep Virdee   Media wants to take care of you

Hossein Derakhshan   The news is dying, but journalism will not — and should not

Logan Molyneux   Seeing social media for what it is

Jesse Brown   Canada’s subsidy for news backfires

Callie Schweitzer   The rise of the conveners

Axie Navas   The traffic hunt, CMS battle, and magazine identity crises loom

A.J. Bauer   The coming splintering of conservative media

Craig Newmark   The end of “loudspeakers for liars”

Stefanie Murray   Local news wakes up and starts collaborating

Jennifer Dargan   You don’t build diversity through one-off training sessions

Nico Gendron   Reaching Generation Z beyond the coasts

Johannes Klingebiel   We all grow hooves

Steve Henn   Smart speakers get smarter

Rasmus Kleis Nielsen   A long, slow slog, with no one coming to the rescue

Sarah Stonbely   Mapping the local news ecosystem — with scale but detail

Matthew Pressman   The battle over objectivity intensifies

Tushar Banerjee   Interactive ads will be the new face of display advertising

Shalabh Upadhyay   A culture clash on India’s growing Internet

Nikki Usher   Three ways national media will further undermine trust

Robert Hernandez   Racists and sexists get replaced

Elizabeth Dunbar   Local reporters reflect on what’s not important

Seth C. Lewis   The gap between journalism and research is too wide

Tyler Fisher   This is journalism’s do-or-die moment

Nicholas Jackson   More transparency around newsroom decisions

Ole Reißmann   The rise of vertical storytelling

Kate Myers   Journalism continues to be bad for democracy

Jared Newman   AI-generated fakes launch a software arms race

Heather Bryant   We are responsible for how we use our power