Let’s build our way out of this

“By leveraging design-thinking principles and deep audience insights, we can better understand our readers on an individual level, determine the commonalities between large groups of individuals, come up with practical ideas that solve real problems, and quickly test for efficacy.”

Over the Thanksgiving holiday I somehow got sucked into watching James Cameron’s Titanic with extended family in Atlanta. I’ve never been a fan of the movie — the ship sinks — but this time around I saw it in a different light. Somewhere between Jack gambling his way on to the ship and Rose vowing to never let go, I started noticing parallels between the film and the news industry.

In a scene that foreshadows the tragedy to come, a conversation takes place between the captain and the second officer about the threat of ice. The second officer suggests they slow the ship because at its current speed the Titanic would be unable to stop in time to avoid an iceberg. Foolishly, the captain says to maintain speed.

We know what happens next. the Titanic hits an iceberg and begins to sink, suddenly jolting Jack and Rose into a fight for their lives. Jack is handcuffed to a pipe in the lowest level of a ship taking on massive amounts of water, Rose searches frantically for an axe to break him free, they rip a bench from a steel floor to break through locked gates to get to high ground, and finally take refuge on a makeshift float in the Atlantic Ocean as they wait to be rescued.

Not so long ago, ours was an industry akin to the Titanic. Celebrated. Sought after. Virtually indestructible. Legacy news organizations were the go-to destination for people who wanted to learn about what was happening in their communities, and no one else could do it better. But the fact is those days are behind us, and unlike Jack and Rose we don’t seem to be acting like we’re in a fight for our lives.

For the better part of two decades, the news industry has been in search of new and sustainable revenue models. Sure, we’ve introduced events and membership plans with varying degrees of success, but we still predominantly rely on content monetization to keep the lights on, which will only last for so long.

Despite the so-called “Trump bump” many national media outlets enjoyed in 2016, Pew Research analysis shows that print and digital newspaper circulation declined by 8 percent last year, marking the 28th consecutive year of declines. In fact, only 8 percent of U.S. households paid for online news last year according to a study conducted by the Reuters Institute.

When it comes to advertising revenue, the story is much the same. Although digital advertising revenue is trending up, overall advertising revenue at newspapers remains down. And even the gains in digital are a bit deceptive as Google and Facebook capture 75 percent of the spend leaving breadcrumbs for publishers.

As Rasmus Kleis Nielsen argued recently, “More than 20 years into the rise of digital media, it seems clear that the content bubble will eventually burst unless more robust business models are found.”

Readers value journalism as a means to stay informed. This makes journalists, at least in part, problem solvers for people who seek information. What if we used that same problem-solving ability to build new products that go beyond content and solve other problems our audiences face, as well?

Designers, product managers, and engineers are uniquely suited to help news organizations do this. By leveraging design-thinking principles and deep audience insights, we can better understand our readers on an individual level, determine the commonalities between large groups of individuals, come up with practical ideas that solve real problems, and quickly test for efficacy. Building, marketing, and selling new products is a difficult proposition, but the upside is tremendous.

We’re trying this strategy at American City Business Journals where we know our audience of small business owners is constantly looking for new ways to improve their hiring processes. In early 2018 we will introduce SelecTalent, a candidate evaluation tool that predicts an individual’s ability to succeed in a role by measuring his or her natural talents. We are confident in SelecTalent because we know it solves a real problem: An employee that doesn’t work out can cost a business as much as $25,000 in lost revenue, lost client relationships, and lost productivity. While this isn’t an editorial product, it is yet another expression of the Business Journals’ mission to help our readers advance their careers, grow their businesses, and simplify their lives.

Creating products that go beyond content will offer publishers new opportunities to keep producing the mission-critical journalism that readers expect, while helping sustain the business financially.

Unfortunately, there may not be enough people who are willing to pay for news or advertising to fund our organizations for the long haul, but that doesn’t mean we should stop the presses. It does mean that we have to look for new revenue opportunities if we want to keep the presses running. The Titanic sank because its captain failed to adapt to the environment around him. If we don’t similarly adapt our revenue models I fear our ship may sink, too. We have to do everything we can — and maybe some things we don’t think we can — to find a lifeboat and save our love.

Kyle Ellis is a senior product manager at American City Business Journals. His views do not necessarily represent those of his employer.

Corey Johnson   The pro-fact resistance

Aron Pilhofer   We can’t leave the business to the business side any more

Millie Tran and Stine Bauer Dahlberg   (Hint: It’s about your brand)

José Zamora   Revenue-first journalism

Caitlin Thompson   Podcasting models mature and diversify

Kim Fox   Audience teams diversify their approach

Corey Ford   The empire strikes back

C.W. Anderson   The social media apocalypse

Umbreen Bhatti   The trust problem isn’t new

Brian Lam   Sketchy ethics around product reviews

Nushin Rashidian   Publishers seek ad dollar alternatives

Jessica Parker Gilbert   Design connects storytelling and strategy

Tamar Charney   We get serious about algorithms

S. Mitra Kalita   The arc of news and audience

Vanessa K. DeLuca   Women’s voices take center stage

AX Mina   Memes and visuals come to the fore

Mariano Blejman   News games rule

Dan Newman   A return to trust

Feli Sánchez   The year for guerrilla user research

Pablo Boczkowski   The rise of skeptical reading

Manoush Zomorodi   Self-help as a publishing strategy

Federica Cherubini   The rise of bridge roles in news organizations

Debra Adams Simmons   And a woman shall lead them

Amy King   Let’s amplify visual voice

Raney Aronson-Rath   Transparency is the antidote to fake news

Sam Ford   The year of investing in processes

Kathleen McElroy   Building a news video experience native to mobile

Richard Tofel   The platforms’ power demands more reporters’ attention

Yvonne Leow   The rise of video messaging

Jesse Holcomb   Information disorder, coming to a congressional district near you

Jamie Mottram   From pageviews to t-shirts

Daniel Trielli   The rich get richer, the poor scramble

Trushar Barot   The Jio-fication of India

Mi-Ai Parrish   Blockchain and trust

Ray Soto   VR reaches the next level

Heather Bryant   Building the ecosystems for collaboration

Alan Soon   The rise of start of psychographic, micro-targeted media

Almar Latour   Conquering calm

Taylor Lorenz   Social and media will split

Ståle Grut   Reclaiming audience interaction from social networks

Steve Grove   The midterms are an opportunity

Ruth Palmer   Risks will grow for news subjects — especially minorities

Matt Boggie   The intellectual equivalent of the Dead Sea

Alastair Coote   The year of self-improvement

Usha Sahay   Wallets get opened

Rodney Gibbs   Tech workers turn to journalism

Hossein Derakhshan   Television has won

Julia B. Chan   Looking for loyalty in all the right places

Julia Beizer   A longer view on the pivot

Alexios Mantzarlis   Moving fake news research out of the lab

Lanre Akinola   Making noise is not a strategy

Elizabeth Jensen   Show your work

Amy Webb   Listen to weak signals

Niketa Patel   Live journalism comes of age

Pia Frey   Address users as individuals

Jennifer Brandel and Mónica Guzmán   The editorial meeting of the future

Kristen Muller   The year of the voter

Renée Kaplan   The year of quiet adjustments (shhh)

Will Sommer   The year local media gets conservative

Mandy Velez   texting is lit rn, fam

Nathalie Malinarich   Peak push

Michelle Garcia   Navigating journalistic transparency

Monique Judge   Letting black women tell their own stories

Errin Haines   At the ballot, it’s time to count black women

Molly de Aguiar   Good journalism won’t be enough

Carrie Brown-Smith   Transparency finally takes off

Jim Brady   With the people, not just of the people

P. Kim Bui   The reckoning is only beginning

Andrew Losowsky   The year of resilience

Francesco Marconi   The year of machine-to-machine journalism

Alice Antheaume   Are you fluent in AI?

Michelle Ferrier   The year of the great reckoning

Mary Walter-Brown   Show a little vulnerability

Nikki Usher   The year of The Washington Post

Nancy Watzman   Know thy TV

Tracie Powell   The muting of underserved voices

Sydette Harry   Listen to your corner and watch for the hook

Kawandeep Virdee   Zines had it right all along

Matt Carlson   Attacks on the press will get worse

Edward Roussel   Eyes, ears, and brains

Matt Thompson   Here come the attention managers

Rick Berke   Value is the watchword

Dannagal G. Young   Stop covering politics as a game

Frédéric Filloux   External forces

Mary Meehan   Real lives are at stake in rural areas

Dan Shanoff   You down with OTT? (Yeah, DTC)

Joyce Barnathan   It will be harder to bury the news

Evie Nagy   Pivot to mobile video frustration

Emily Goligoski   Looking beyond news for inspiration

Cristina Wilson   The year of the Instagram Story

Amie Ferris-Rotman   More female reporters abroad (please)

Rachel Davis Mersey   AI, with real smarts

Adam Thomas   Sharing is caring: The year of the mentor

Christopher Meighan   Passive partnership is in the rearview

Raju Narisetti   Mirror, mirror on the wall

Nicholas Quah   Stop talking trash about young people

Sam Sanders   Shine the light on ourselves

Cindy Royal   Your journalism curriculum is obsolete

Ernst-Jan Pfauth   Publishing less to give readers more

Felix Salmon   Covering bitcoin while owning bitcoin

Andrew Haeg   The year journalists become relationship builders

Jim Moroney   Newspapers have to be good enough for readers to pay for

Neha Gandhi   Filler killers

Laura E. Davis   Writing answers before you know the question

Joanne McNeil   Gatekeeping the gatekeepers

Rachel Schallom   Better design helps differentiate opinion and news

Justin Kosslyn   The year journalists become digital security experts

Mira Lowe   The year of the local watchdog

Matt DeRienzo   A recession, then a collapse

Andrew Ramsammy   The year ownership mattered

Jennifer Coogan   The future is female

Tim Carmody   Watch out for Spotify

Monika Bauerlein   The firehose of falsehood

Kyle Ellis   Let’s build our way out of this

Kelsey Proud   No, no, no

Mario García   Storytelling finally adapts to mobile

Alfred Hermida   Going beyond mobile-first

Paul Ford   Go global

Jarrod Dicker   Honesty in advertising

Zizi Papacharissi   Women come back

Valérie Bélair-Gagnon   Seeking trust in fragmented spaces

Sue Schardt   Jump the niche

Helen Havlak   Keywords, not publishers, power the world’s biggest feeds

Jassim Ahmad   Thriving on change

Juliette De Maeyer   A responsible press criticism

Claire Wardle   Disinformation gets worse

Michael Kuntz   The only pivot that might work

Cory Haik   Suffering from realness, pivoting to impact

Caitria O'Neill   The new court of public opinion

Borja Echevarría   TV goes digital, digital goes TV

Carlos Martínez de la Serna   The new journalism commons

Marie Gilot   No assholes allowed

Rasmus Kleis Nielsen   The Snapchat scenario and the risk of more closed platforms

Jacqui Cheng   Retailers move into content

Gordon Crovitz   Serving readers over advertisers

John Keefe   Scooped by AI

Bill Keller   A growing turn to philanthropy

Tanzina Vega   It’s time for media companies to #PassTheMic

Jake Levine   The return to now

Sarah Marshall   Loyalty as the key performance indicator

Ariana Tobin   Too tired to tap

Imaeyen Ibanga   Longform video leads the way

Burt Herman   Things get real

Juleyka Lantigua   Women of color will reclaim and monetize our time

Miguel Castro   The arrival of the impact producer

Doris Truong   Computer vision vs. the Internet vigilantes

David Skok   Finding an information-life balance

Dheerja Kaur   Fun with subscription products

Jennifer Choi   Standing up for us and for each other

Mariana Moura Santos   Think local, act global

Craig Newmark   Working together toward sustainable solutions

Kinsey Wilson   Facebook and Google: Help out or pay up

Joanne Lipman   Journalists inventing revenue streams

Luke O'Neil   The end is already here

Lucas Graves   From algorithms to institutions

Eric Ulken   The year local publishers get smart(er) about change

Emma Carew Grovum   Newsroom culture becomes a priority

Nicholas Diakopoulos   Fortifying social media from automated inauthenticity

Mike Caulfield   Refactoring media literacy for the networked age

Rodney Benson   Better, less read, and less trusted

Jared Newman   Venture funding and digital news don’t mix

Vivian Schiller   Pivot to tomorrow

Lam Thuy Vo   Breaking free from the tyranny of the loudest

Tanya Cordrey   Finally, the seeds of radical reinvention

Betsy O'Donovan and Melody Kramer   Skepticism and narcissism

Eric Nuzum   Beyond the narrative arc

Sara M. Watson   Feeds will open up to new user-determined filters

Basile Simon   We need better career paths for news nerds

Damon Krukowski   Reviving the alt-weekly soul

Susie Banikarim   R.I.P. Pivot to Video (2017–2017)

Charo Henríquez   Training is an investment, not an expense

Hannah Cassius   The year of the echo-chamber escapists

Sally Lehrman   Trust comes first

Rubina Madan Fillion   Unlocking the potential of AI

Marcela Donini and Thiago Herdy   Collaboration is the way forward for Brazilian journalism

Pete Brown   Push alerts, personalized