Trust comes first

“Listen with the humility you would in any broken relationship you want to repair. And then be willing to make some changes.”

What if journalists put a summary of their sources right at the top of a story?

This suggestion, which recently came out of a Trust Project public workshop, may sound counterintuitive and crazy. Why would we clutter up the top of the page, that valuable real estate, before a reader even gets to the first compelling sentence?

Maybe because people are looking for quick ways to evaluate the worthiness of a story. Maybe because newsrooms should try some radical forms of transparency if they wish to keep their audience — and their role as a trusted source of information in a democracy.

Journalists have been able to move the needle on trust this year. The annual Gallup poll on U.S. confidence in the news has ticked up, reaching its highest point since 2011 after a discouraging dip to an all-time low. I have more of a plea than a prediction. Want to maintain our progress? Then listen. Listen with the humility you would in any broken relationship you want to repair. And then be willing to make some changes.

Leaders from more than 75 news organizations listened to reader insights and collaborated to come up with the Trust Indicators. These disclosures about the site, reporter and story show the due diligence that makes journalism distinct. They offer up information about newsroom standards on ethics, diversity, and corrections. They give details about ownership and who’s on the masthead. Background on the reporter. And more. The Center for Media Engagement studied the Trust Indicators and found that across political persuasion and demographic difference, these transparency standards had an impact. They improved people’s evaluations of the trustworthiness of the news site and qualifications of the reporter.

Newsrooms get the need to build trust and are willing to show their work more clearly than ever. But they hesitate when it comes to the deeper change people say they want. One of the more effective Indicators, the study suggests, is to briefly detail the reporting method and sources. Yet the news sites in our pilot group at first resisted implementing these features. Not due to fear of disclosure, but because they might mean more work for time-pressed reporters and would disrupt the traditional article format and advertising space. Another popular request was for diverse sources. Again, most news sites see the common sense behind inclusive reporting across many differences. But some have paused before making a public commitment. In our workshop, people wanted the Trust Indicators to be more prominent. That’s scary for newsrooms, which have put resources and care into their current display. News executives understand why consistency across news sites offers clarity. Yet some avoid changing their habits of doing certain things, certain ways.

The academic literature exploring when and why we trust information describes trust as a relationship. As the Gallup poll suggests, doubling down on good reporting seems to help. Transparency seems to help. And yet, a good relationship relies on mutual high regard and respect. It requires give-and-take, a willingness to be held accountable and to be responsive. We can rebuild our relationship with the public. To do so, we’ll need to trust the people we want to trust us, and to act boldly on their insights.

Sally Lehrman is a science and medical writer who created and leads the Trust Project.

Mario García   Storytelling finally adapts to mobile

Charo Henríquez   Training is an investment, not an expense

Damon Krukowski   Reviving the alt-weekly soul

Vivian Schiller   Pivot to tomorrow

Rodney Benson   Better, less read, and less trusted

Christopher Meighan   Passive partnership is in the rearview

Caitlin Thompson   Podcasting models mature and diversify

Rachel Schallom   Better design helps differentiate opinion and news

Michelle Ferrier   The year of the great reckoning

Sue Schardt   Jump the niche

Bill Keller   A growing turn to philanthropy

Amie Ferris-Rotman   More female reporters abroad (please)

Juliette De Maeyer   A responsible press criticism

Mariana Moura Santos   Think local, act global

Cristina Wilson   The year of the Instagram Story

Craig Newmark   Working together toward sustainable solutions

Nushin Rashidian   Publishers seek ad dollar alternatives

Caitria O'Neill   The new court of public opinion

Emily Goligoski   Looking beyond news for inspiration

Corey Ford   The empire strikes back

Joyce Barnathan   It will be harder to bury the news

Jamie Mottram   From pageviews to t-shirts

Kinsey Wilson   Facebook and Google: Help out or pay up

Sydette Harry   Listen to your corner and watch for the hook

Elizabeth Jensen   Show your work

Feli Sánchez   The year for guerrilla user research

Hannah Cassius   The year of the echo-chamber escapists

Claire Wardle   Disinformation gets worse

Amy Webb   Listen to weak signals

Matt Thompson   Here come the attention managers

Usha Sahay   Wallets get opened

Gordon Crovitz   Serving readers over advertisers

Ray Soto   VR reaches the next level

Kim Fox   Audience teams diversify their approach

Jacqui Cheng   Retailers move into content

Kawandeep Virdee   Zines had it right all along

Manoush Zomorodi   Self-help as a publishing strategy

Pablo Boczkowski   The rise of skeptical reading

Felix Salmon   Covering bitcoin while owning bitcoin

John Keefe   Scooped by AI

Mandy Velez   texting is lit rn, fam

Michael Kuntz   The only pivot that might work

Cindy Royal   Your journalism curriculum is obsolete

Almar Latour   Conquering calm

S. Mitra Kalita   The arc of news and audience

Molly de Aguiar   Good journalism won’t be enough

Monique Judge   Letting black women tell their own stories

Dan Newman   A return to trust

Kristen Muller   The year of the voter

Jassim Ahmad   Thriving on change

Nancy Watzman   Know thy TV

Mi-Ai Parrish   Blockchain and trust

Jim Moroney   Newspapers have to be good enough for readers to pay for

José Zamora   Revenue-first journalism

Imaeyen Ibanga   Longform video leads the way

Basile Simon   We need better career paths for news nerds

Joanne Lipman   Journalists inventing revenue streams

Juleyka Lantigua   Women of color will reclaim and monetize our time

Eric Ulken   The year local publishers get smart(er) about change

Dannagal G. Young   Stop covering politics as a game

Adam Thomas   Sharing is caring: The year of the mentor

Jennifer Choi   Standing up for us and for each other

Cory Haik   Suffering from realness, pivoting to impact

Andrew Haeg   The year journalists become relationship builders

Laura E. Davis   Writing answers before you know the question

Debra Adams Simmons   And a woman shall lead them

Jim Brady   With the people, not just of the people

Daniel Trielli   The rich get richer, the poor scramble

Raney Aronson-Rath   Transparency is the antidote to fake news

Nicholas Quah   Stop talking trash about young people

Mariano Blejman   News games rule

AX Mina   Memes and visuals come to the fore

Alan Soon   The rise of start of psychographic, micro-targeted media

Monika Bauerlein   The firehose of falsehood

Joanne McNeil   Gatekeeping the gatekeepers

Rick Berke   Value is the watchword

Yvonne Leow   The rise of video messaging

Susie Banikarim   R.I.P. Pivot to Video (2017–2017)

Jessica Parker Gilbert   Design connects storytelling and strategy

Marcela Donini and Thiago Herdy   Collaboration is the way forward for Brazilian journalism

Lam Thuy Vo   Breaking free from the tyranny of the loudest

Mary Meehan   Real lives are at stake in rural areas

Hossein Derakhshan   Television has won

Paul Ford   Go global

Betsy O'Donovan and Melody Kramer   Skepticism and narcissism

Ernst-Jan Pfauth   Publishing less to give readers more

Richard Tofel   The platforms’ power demands more reporters’ attention

Andrew Ramsammy   The year ownership mattered

Rodney Gibbs   Tech workers turn to journalism

Dan Shanoff   You down with OTT? (Yeah, DTC)

Carlos Martínez de la Serna   The new journalism commons

Edward Roussel   Eyes, ears, and brains

C.W. Anderson   The social media apocalypse

Emma Carew Grovum   Newsroom culture becomes a priority

Ariana Tobin   Too tired to tap

Neha Gandhi   Filler killers

Niketa Patel   Live journalism comes of age

Sam Sanders   Shine the light on ourselves

Francesco Marconi   The year of machine-to-machine journalism

Will Sommer   The year local media gets conservative

Eric Nuzum   Beyond the narrative arc

Sara M. Watson   Feeds will open up to new user-determined filters

Ståle Grut   Reclaiming audience interaction from social networks

Tim Carmody   Watch out for Spotify

Renée Kaplan   The year of quiet adjustments (shhh)

Steve Grove   The midterms are an opportunity

Jarrod Dicker   Honesty in advertising

Kelsey Proud   No, no, no

Rubina Madan Fillion   Unlocking the potential of AI

Heather Bryant   Building the ecosystems for collaboration

Trushar Barot   The Jio-fication of India

Carrie Brown-Smith   Transparency finally takes off

Dheerja Kaur   Fun with subscription products

Marie Gilot   No assholes allowed

Justin Kosslyn   The year journalists become digital security experts

Matt DeRienzo   A recession, then a collapse

Tracie Powell   The muting of underserved voices

Rasmus Kleis Nielsen   The Snapchat scenario and the risk of more closed platforms

Miguel Castro   The arrival of the impact producer

Jake Levine   The return to now

Mike Caulfield   Refactoring media literacy for the networked age

Sarah Marshall   Loyalty as the key performance indicator

Doris Truong   Computer vision vs. the Internet vigilantes

Amy King   Let’s amplify visual voice

Alice Antheaume   Are you fluent in AI?

Sam Ford   The year of investing in processes

Nicholas Diakopoulos   Fortifying social media from automated inauthenticity

Umbreen Bhatti   The trust problem isn’t new

Lucas Graves   From algorithms to institutions

Tamar Charney   We get serious about algorithms

Pia Frey   Address users as individuals

Helen Havlak   Keywords, not publishers, power the world’s biggest feeds

Vanessa K. DeLuca   Women’s voices take center stage

Errin Haines   At the ballot, it’s time to count black women

Andrew Losowsky   The year of resilience

Jennifer Brandel and Mónica Guzmán   The editorial meeting of the future

Alexios Mantzarlis   Moving fake news research out of the lab

P. Kim Bui   The reckoning is only beginning

Aron Pilhofer   We can’t leave the business to the business side any more

Rachel Davis Mersey   AI, with real smarts

Alastair Coote   The year of self-improvement

Ruth Palmer   Risks will grow for news subjects — especially minorities

Zizi Papacharissi   Women come back

Frédéric Filloux   External forces

Jared Newman   Venture funding and digital news don’t mix

Raju Narisetti   Mirror, mirror on the wall

Brian Lam   Sketchy ethics around product reviews

Millie Tran and Stine Bauer Dahlberg   (Hint: It’s about your brand)

Nikki Usher   The year of The Washington Post

Burt Herman   Things get real

Matt Carlson   Attacks on the press will get worse

Taylor Lorenz   Social and media will split

Julia B. Chan   Looking for loyalty in all the right places

Jesse Holcomb   Information disorder, coming to a congressional district near you

Pete Brown   Push alerts, personalized

Matt Boggie   The intellectual equivalent of the Dead Sea

Julia Beizer   A longer view on the pivot

Tanya Cordrey   Finally, the seeds of radical reinvention

Valérie Bélair-Gagnon   Seeking trust in fragmented spaces

Nathalie Malinarich   Peak push

Kyle Ellis   Let’s build our way out of this

Corey Johnson   The pro-fact resistance

David Skok   Finding an information-life balance

Mira Lowe   The year of the local watchdog

Federica Cherubini   The rise of bridge roles in news organizations

Kathleen McElroy   Building a news video experience native to mobile

Mary Walter-Brown   Show a little vulnerability

Sally Lehrman   Trust comes first

Tanzina Vega   It’s time for media companies to #PassTheMic

Evie Nagy   Pivot to mobile video frustration

Luke O'Neil   The end is already here

Borja Echevarría   TV goes digital, digital goes TV

Lanre Akinola   Making noise is not a strategy

Alfred Hermida   Going beyond mobile-first

Jennifer Coogan   The future is female

Michelle Garcia   Navigating journalistic transparency