The arc of news and audience

“There’s been a reckoning in digital media, and hopefully, a recognition that the very thing we once decried as commodity journalism is also necessary journalism. Like milk and coffee and electricity, news is needed. Facts, verified, analyzed, contextualized, matter.”

We need to do news better.

I’ve been a part of at least four new ventures in my career. Each began with a certain disdain for news. Each ended (two are still around) with the realization we needed to break more news.

There’s been a reckoning in digital media, and hopefully, a recognition that the very thing we once decried as commodity journalism is also necessary journalism. Like milk and coffee and electricity, news is needed. Facts, verified, analyzed, contextualized, matter.

We also need to change how and when we’re delivering them.

This is the arc of a news story. You can plot many events of this past year on the curve: inauguration, hurricanes, awards shows, mass shootings. (Oh, 2017, where to begin?)

This is where we tend to focus our delivery of journalism.

This is the arc of audience engagement with a live news story. Notice how the growth trajectory is at odds with how and when we deliver the news, pictured above.

In 2018, we must meet their demand and bring audience into the process of reporting in real time. Some of this has already been forced upon us. Witness the coverage of #MeToo and the swift downfall of those accused; I can’t help but think back to days when we didn’t report on sexual misconduct unless a police report had been filed. Another hashtag (#BlackLivesMatter) also reminds us to question the same sources that once set our news agenda.

It’s hard work to reconcile conflicting accounts in the moment, but that’s the difference between stenography and journalism. When we offer transparency into what we know, what we don’t know and how we know what we know, we gain trust. And we can certainly use more of that in 2018, too.

S. Mitra Kalita is the vice president for programming at CNN Digital.

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